Patient Account Representative I - Patient Billing Services

Primary City/State:
Network Support Services Building 1
Category:
Patient Services

Shift: Day
Department:
Business Operations

Great care starts with great people. (Like you.) At Honor Health, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most – caring for the health and well‑being of people and communities across the greater Phoenix area.

• Billing and collecting, research, payment posting, charge entry, and other duties to assure timely reimbursement to the medical provider.
• Follow up on required daily accounts based on work queue assignment to reduce accounts receivable.
• Contact insurance companies to follow up on denials and correspondence.
• Review charge review work queues as assigned.
• Research and secure payment for patient balances; follow up on daily accounts on the account work queue to reduce cash pay accounts receivable.
• Answer incoming patient calls.
• Process credit card payments and post them within the patient billing system.
• Work return mail to update accounts and ensure accuracy.
• Input charges for physician billing and maintain current knowledge of regulatory billing requirements for the specified payers.
• Handle all payments and correspondence received in the central business office.
• Create payment batches and scan all correspondence into the patient billing system.
• Post payments and denials into the patient billing system.
• Prioritize work to minimize interruptions and increase efficiency in collections processes.
• Participate in daily DMS huddle and all department meetings.
• Provide five‑star customer service to patients, coworkers, vendors, and management.
• Establish and maintain an efficient filing system.
• Maintain a clean and organized work area.
• Communicate and engage effectively with others.
• Participate in training classes as needed to keep current with daily operations.
• Work in a team environment and participate in constructive feedback.
• Handle numerous tasks simultaneously with flexibility.

High School Diploma or GED.

1 year of healthcare‑related medical billing and collection experience in a medical practice or healthcare organization.

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