Director of Pharmacy Operations - Arizona

Improve the lives of others while Caring. Connecting. Growing together.

Job Description
- Director of Pharmacy Operations
- Arizona (2379337)

Director of Pharmacy Operations
- Arizona - 2379337

A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans.

Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

Genoa is a pharmacy care services company that is part of Optum and United Health Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.

The Director of Pharmacy Operations will be responsible for aligning pharmacy programs and day to day operations at multiple pharmacies around the needs of our customers. This will require listening to our clients’ needs and creating a great customer experience. This individual will need to think of large scale out of the box solutions and innovative ways to continually grow our business.

The Director will need to develop, retain and acquire top talent to meet the evolving needs of the business. This individual will be a servant leader who invests in creating an inclusive environment that fosters innovation, employee development and a highly engaged, top performing leadership team and workforce. There will be a multiple level of stakeholders, complexities, compliance adherence and balancing priorities amongst several different locations.

• Provide strategic direction and manage the operations across multiple pharmacies
• Invest time with multiple clinic partnerships to develop and enhance the relationships
• Develop innovative ways to capture new patients and overall business growth
• Collaborate well with internal business partners and vendors to communicate strategic vision to provide more value-add partnerships
• Act as a Talent Steward by motivating and developing a high-performance management team; attract, recruit, and retain world-class talent
• Lead efforts and model behaviors that encourage maximum team performance and engagement
• Create a culture that promotes inclusion, diversity, fostering innovation, collaboration and employee development
• Ensure all pharmacy operational standards are in compliance with local, state and federal regulations and follow the Board of Pharmacy protocol
• Responsible for all the financial performance and budget at the assigned region
• Comply with all HIPAA rules and regulations
• Ensure security measures are taken to avoid theft or loss within pharmacy sites
• Serve as liaison between Genoa and the Community Mental Health Centers we serve

• Being Customer-Centric: focus the team on the customer and design from the outside in. They find out what their customers want, then design processes and plan the work to create a better customer experience
• Cultivating Team Engagement: be responsible for creating and maintaining a high level of engagement with team members and others. The interpersonal climate that exists in a team is the combined result of how well each member works with others, deals with motivational ups and downs, resolves conflict, and communicates optimism and energy.
• Facilitating Execution Plans: translate an enterprise strategy into a workable local tactical plan. Managers must decide what path to follow, what tasks need to be done and by whom, how progress is going to be measured, what…