Supervisor - Insurance Collections

Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category:
Billing and Revenue Cycle Shift: Day Department:
Patient Financial Services Great care starts with great people. (Like you.) At Honor Health, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

JOB SUMMARY The Insurance Collections Supervisor will supervise, plan, and organize the daily operations of collecting on the accounts receivable. Works closely with numerous payers and insurance products, including but not limited to Commercial, Workman's Compensation, Medicare Advantage, Medicare and Medicaid (AHCCCS). Relies on experience and judgment to plan and accomplish AR goals. Responsible for understanding managed care contracts and requirements for regulatory reporting and compliance for Medicare/AHCCCS and all other government or payer guidelines.

Trains, educates and develops staff. Responsible for maintaining adequate staffing levels to effectively collect accounts receivables, as well as monitoring employee productivity and quality of work.

• Supervises the personnel assigned to the section.
• Monitors employee productivity as well as the quality of their work.
• Assists staff with issues related to training, personnel matters (i.e. payroll, discipline, vacation and time off requests) and information system issues.
• Interviews and hires staffs as necessary as well as completing annual evaluations for the staff.
• Maintains employee tracking logs.
• Monitors collector work queues for timely follow-up of accounts to ensure overall reduction of aged A/R.
• Ensures all payer audits are completed accurately and timely.
• Oversees special projects and reviewing of reports as assigned.
• Completes monthly Aging for collections as well as completing the aging for payer meetings including the agenda and meeting minutes.
• Monitors payer Issue logs monthly and works closely with the Payer Provider Representative for resolutions of the aged A/R.
• Maintains level of knowledge for HIPAA, federal regulations, hospital policy and reimbursement criteria.
• Attends departmental meetings in order to enhance communications within departments.
• Participates in process improvement.
• Serves as a resource for Patient Financial Services within departments and personnel.
• Performs other duties as assigned.

• High School Diploma or GED Required
• Associates Preferred

• 3 years experience in Collections or Billing. Required
• 3 years experience in Patient Accounting experience Required
• 2 years leadership experience Preferred

• Business College certification Preferred

We’re all in for your career. Expert care from experts who care. At Honor Health, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.