Medical Assistant & Phlebotomist

Job Description

Job Description

Job Description

Job Title: Medical Assistant & Phlebotomist

Department: Back Office

Reports To: Practice Manager

FLSA Status: Non-exempt

Locations:

• Recker: 5845 E Still Circle, Ste 104, Mesa, AZ 85206

Position Summary: Under the direction of the Practice Manager or designee, this position provides professional skilled age-specific care for patients in collaboration with the physician and other disciplines. This position demonstrates the professional skills and behaviors to promote comprehensive, cost-effective, and meaningful healthcare for consumers in a diverse healthcare environment. Performs patient care and technical-related services for the neonate through the geriatric patient population in the back office.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General & Core Administrative Duties

• Consistently performs specific assigned daily and general duties, meets productivity standards, and fulfills deadlines.
• Regularly attends and actively participates in assigned meetings and required organizational trainings.
• Meets established attendance criteria and reports to work promptly, prepared to perform the duties of the position.
• Knows, implements, and adheres to the organization's mission, values, policies, protocols, and procedures.
• Supports compliance and accreditation efforts (including OSHA, Joint Commission, HIPAA, VFC status, and various grants).
• Respects the organization's commitment to cultural diversity, maintaining a positive and respectful attitude with all internal and external contacts.
• Keeps all expirable documents and credentials fully up to date with HR (e.g., professional certifications, CPR/BLS cards, immunizations, fingerprint cards, driver's license/auto insurance, etc.).

Phlebotomy & Laboratory Technician Duties

• Follows standard laboratory methods, practices, policies, regulations, and quality compliance procedures.
• Collects blood and urine samples, applies required aseptic techniques, properly labels specimens, logs samples, and maintains strict responsibility for containers.
• Conducts simple and point-of-care laboratory tests on samples, assuming full responsibility for accuracy, preparation, and standardization.
• Operates, adjusts, calibrates, and maintains scientific and testing instruments (including autoclaves, glucometers, and other point-of-care devices) on a daily, weekly, or monthly basis.
• Completes quality control (QC) logs daily for all laboratory refrigerators, freezer temperatures, and dispensed medications.
• Performs monthly medication inventories, including controlled substances, and dispenses birth control or other medications as ordered.
• Orders all medical and laboratory supplies as needed to maintain appropriate stock on hand.
• Coordinates the clinical vaccine inventory: orders VFA program vaccines, performs monthly vaccine inventories, and updates the ASIIS program daily for all vaccines administered.
• Navigates Title X family planning services and sliding fee discount schedule requirements.
• Notifies patients of abnormal STD results, dispenses or calls in treatment medications, handles STD reporting to the CDC, and coordinates follow-up appointments.
• Provides critical patient education regarding diabetes management, insulin administration, and glucometer usage.
• Serves as the primary laboratory point of contact as needed.

Medical Assistant Clinical Duties

• Rooming & Vitals: Competently rooms patients, performs vital signs and measurements (including growth charts), obtains comprehensive medical histories, and documents info accurately in the EMR.
• Testing & Screenings: Conducts vision screenings, hearing checks, EKGs, spirometry, and ear irrigations as needed.
• Injections: Demonstrates competence in performing subcutaneous (SQ), intramuscular (IM), and intradermal injections of authorized medications or vaccinations.
• Provider & Procedure Support: Assists providers with patient examinations, telephone communications, appointment scheduling, and complex procedures (e.g., minor surgeries, casting, pelvic exams, nebulizer treatme