Neuroscience Hospital Specialist (Wilmington, DE

Position: Neuroscience Hospital Specialist (Wilmington, DE)
Job Summary Otsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: “Otsuka-people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday  its evolved customer engagement model, a Hospital Specialist engages healthcare providers (HCPs) using in-person, virtual, and digital tools, offering expertise on products and their approved conditions.

This model enhances patient, caregiver, and HCP experiences by focusing on local care delivery, aiming to improve patient care and provide a superior experience.

The "ecosystem approach" unifies account management, medical, patient access, and market access teams to engage with local healthcare systems, identifying opportunities to enhance the patient experience. This matrix model ensures coordinated and seamless care, supported by digital tools to bridge care gaps.

These ecosystems are led by Area Business Leads and are organized into regional areas. Regional Leads have significant autonomy to assess unique market priorities and tailor decisions to meet local customer needs. In the future, Otsuka aims to enhance customer engagement quality, accountability, and cohesion between patients and healthcare providers, with a focus on customer-centricity.

The Hospital Sales Representative will report directly to the respective Area Business Lead, coordinating with cross-functional colleagues in Medical, Market Access, and Patient Support under appropriate guidelines. This individual will serve as the primary point of contact for HCP customers and should possess a broad range of expertise, capable of addressing complex on-label information based on approved content.

Purpose The role of a Neuroscience Hospital Specialist at Otsuka America Pharmaceutical, Inc. involves advanced expertise in neuroscience and strategic engagement within the healthcare ecosystem. This position requires proficiency in territory analytics, strategic planning, and the ability to leverage data to drive impactful business solutions. The specialist must demonstrate high-level proficiency in utilizing business data, market conditions, and key opinion leader (KOL) mapping to set a clear course of action, impacting territory sales results and business drivers such as competitive landscape, payer dynamics, and institutional influence.

Key Responsibilities Proactively identify and address emerging trends and potential competitive threats within the neuroscience territory, optimizing opportunities.

Educate office staff on payer guidelines and reimbursement procedures specific to neuroscience to increase pull-through and identify beneficial payer opportunities.

Strategically allocate resources by reviewing and utilizing all available sales data and promotional budget funds for analysis and routing.

Collaborate with internal support teams to improve outcomes for neuroscience patients and providers, leveraging matrix team expertise to enhance territory competence.

Apply market and industry knowledge to strategize approaches to neuroscience customers, impacting their decisions and being viewed as a valued disease state expert.

Play an active role in neuroscience professional groups to leverage relationships with KOLs and form lasting relationships with healthcare providers.

Develop and maintain long-term strategic relationships with neuroscience accounts, helping healthcare providers navigate challenging situations to improve care and outcomes.

Consistently inform and influence healthcare provider prescribing habits by leveraging approved promotional materials and business trends, customizing presentations to specific customer needs.

Monitor own performance data, adjusting behavior to ensure positive performance trending and sharing concepts with the team to drive ecosystem development.

Act as a subject matter expert for the internal team, identifying trends and forecasting market changes using business analytics.

Approach challenges in the sales cycle with enthusiasm and a…