Workforce Program Manager

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career;

from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Under general direction, will support the workforce initiatives for the Arizona Primary Care Office. This position would support the data evaluation and collection of Primary Care Areas and Health Professional Shortage Areas. It would also support multiple state-wide initiatives to increase recruitment and retention of health care professionals as well as federal programs in health workforce. The position is responsible for conducting marketing activities;

managing/monitoring contracts; overseeing loan repayment disbursements; managing database and spreadsheets; assisting with site qualifications and development; developing/revising program materials and web contents; developing standard work and manuals; interpreting rules and statutes; providing technical assistance statewide; and following established program guidelines and protocol per state and federal requirements. The position will have administrative responsibilities in ensuring appropriate and complete documentation of requirements and deliverables are met including documentation of contract and contract amendments, compliance issues and resolution, service/encounter reports, and other pertinent documentation.

This position is required to perform work at/attend meetings at alternate locations and/or travel when necessary.

Responsibilities include:

• Manages the Workforce Programs including overseeing contracts, monitoring compliance, overseeing loan repayment disbursements; reviewing and approving applications; tracking/monitoring provider documents; resolving provider complains and issues.
• Provides technical assistance and training to providers, sites and the public about the Workforce Programs; promotes/markets program to increase awareness of and increase referrals to and participation in the Workforce programs. Maintains and updates program websites; develops and revises marketing materials.
• Serves as the liaison for the workforce programs; conducts meetings; collaborates with internal and community partners and stakeholders on recruitment and retention activities.
• Maintains/updates the Workforce Programs database and tracking logs (Excel/Google Sheets) and develops standard work and manuals.
• Prepares reports; including the annual Maternal and Children's Health report, writes or assists with grant writing; coordinates the annual sliding fee schedule update and publications.
• Supports data evaluation and collection for Arizona Health Care workforce, plans stakeholder and advisory committees.
• Other duties as assigned as related to the position.

Knowledge of:

• Community based health services, access to care issues, health disparities, recruitment and retention strategies.
• Health care planning & program implementation targeting medically underserved communities.
• Local and statewide health services agencies and organizations.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
• Contract management.

Skilled in:

• Written & oral communication.
• Planning and problem solving/resolution.
• Organization, detail-orientation, and priority setting skills are required.
• Data collection and analysis.
• MS Office Products including WORD, Excel, Power Point. Data entry skills.

Ability to:

• Work independently and in team/group settings.
• Conduct basic research, multi-task and adjust to changing priorities.
• Meet deadlines on short time frames.
• Prepare and deliver formal and informal presentation.
• Respond to high volume of phone calls and technical assistance requests.
• Maintain effective working relationship.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

• Bachelor's degree in Public Health, Business or related field and 3 years’ experience in program planning and administration, or other closely related work. Master's degree will substitute for 1 years of experience.