Client Companion (Caregiving Role

Scope of Services

As a Navi Caregiver, the contractor provides non-medical in-home support services to Navi clients in accordance with each client's co-created care plan. The full scope of services includes:

• Bathing, grooming, oral hygiene, hair care, nail care (non-clinical), skin care.
• Dressing and undressing, including adaptive clothing assistance.
• Toileting and incontinence care, including dignified support and discreet management.
• Transfer and mobility assistance, including safe lifting techniques, ambulation support, and use of mobility devices.
• Feeding assistance, including support with adaptive utensils, positioning, and aspiration-aware feeding pacing.
• Repositioning to prevent pressure injuries for clients with limited mobility.

• Supervision and safety monitoring, particularly for clients with cognitive impairment or fall risk.
• Companionship, conversation, and meaningful-activity engagement based on client preferences and interests.
• Cognitive stimulation activities (puzzles, reading aloud, reminiscence work) where appropriate.
• Accompaniment to medical appointments, social activities, or community outings (where transportation arrangements are pre-coordinated with Navi).
• Emotional presence during difficult moments — including post-surgical pain, grief, anxiety, or end-of-life care.

• Light housekeeping focused on the client's immediate living areas (bedroom, bathroom, kitchen, primary living space).
• Meal planning and preparation, including support for dietary restrictions and preferences.
• Laundry, including client clothing and linens.
• Grocery shopping and errands in support of the client (when pre-coordinated and within Navi policy).
• Pet care of limited scope when the pet is part of the client's wellbeing (feeding, walking, basic care).

• Observation of changes in the client's condition, behavior, mood, environment, or care needs.
• Timely documentation of services delivered, observations made, and any deviations from the care plan, in accordance with Navi documentation standards.
• Communication with Navi's clinical team, scheduling team, and (as authorized) the client's family regarding the client's status.
• Escalation of clinical concerns, safety issues, or care-plan questions to the Navi Nurse Manager or designated clinical contact, without delay.

Every Navi Caregiver must meet the following at the time of engagement and maintain throughout the engagement period:

• Completion of, or active pursuit of, higher education (associate degree, bachelor's degree, or equivalent professional credential) is required. This Navi-specific standard reflects the advanced depth of judgment, professionalism, and communication required for the role.

• Minimum 1 year of direct caregiving or related care experience (home care, assisted living, hospital tech, hospice volunteer, family caregiving with documented depth, or comparable healthcare-adjacent role) OR Nursing Student at an affiliated college.
• Demonstrated experience with at least two of the populations Navi serves: post-surgical recovery, post-discharge care, geriatric and aging-in-place support, hospice and end-of-life care, or chronic disease management.

• Active completion of an AHCCCS-approved Direct Care Worker (DCW) training and competency examination, or qualifying equivalent (Principles of Caregiving Level I & II).
• Current CPR and First Aid certification or BLS (American Heart Association or American Red Cross).
• Arizona Level I fingerprint clearance card, current and unexpired.
• Negative TB test (within 12 months) and documentation of immunizations per Arizona Department of Health Services and AHCCCS guidance.
• Valid Arizona driver's license, current auto insurance meeting state minimums, and reliable personal transportation.
• Smartphone capable of accessing Navi's documentation and communication platforms.
• Completion of Navi's onboarding pathway (virtual pre-learning, in-person Phoenix orientation, shadow shift, and curated first independent shift) prior to engagement on…