Part-time PTA​/Clinic Experience Associate - Phoenix

Part-time PTA/Clinic Experience Associate - Phoenix

Job Category: Administrative Support

Requisition Number: PARTT
035779

• Posted :
  August 20, 2026
• Part-Time

Showing 1 location

About this opportunity

The Clinic Experience Associate/ Physiotherapist Assistant (CEA/PTA) is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach.

You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues.

Overall, the CEA/PTA contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.

Take an inside look at what you’ll do each day

• Create a welcoming environment for clients, guests, team members and stakeholders
• Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
• Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
• Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
• Schedule private/acute clients effectively based on the client’s Care Plan as set wout by their clinician(s)
• Schedule to maximize opportunity for client access to care (including access to online booking)
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal and personal health information at all times
• Acts as a liaison between the client and the Physiotherapist
• Assist Physiotherapists with busy caseloads
• Processing discharged patient charts and provider reports

What you need to be successful

• Diploma in PTA/OTA/Rehabilitation Assistant, or an equivalent combination of education and relevant experience.
• A natural ability to connect with people and build strong relationships
• Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
• Be Pro-active and Results-oriented
• Ability to switch between tasks quickly and with ease
• Excellent time management and organizational skills with attention to detail
• Excellent listening and observational skills
• Strong computer literacy with various applications and programs (Microsoft Office)
• Ability to work independently and as part of a cohesive team

Who you are

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health offers you

• Continuous learning and skills development, including growth and leadership…