Quality Outreach Specialist PRN

Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement.

The Quality Outreach Specialist supports Valle del Sol’s Quality Improvement Program by conducting proactive, data-driven patient outreach to improve preventive care, chronic disease management, patient engagement, and clinical quality outcomes. This position identifies and addresses patient care gaps through outreach, education, appointment coordination, follow-up, and collaboration with clinical and operational teams.

Working closely with providers, nursing, medical assistants, referral staff, scheduling teams, and other organizational partners, the Quality Outreach Specialist facilitates timely access to recommended healthcare services and supports performance on HRSA, UDS, HEDIS, value-based care, payer, and other applicable quality measures.

The Quality Outreach Specialist utilizes quality reports, patient registries, work queues, and other available data to prioritize outreach activities, identify barriers to care, and support measurable improvements in care-gap closure and organizational quality performance.

• Conduct proactive outbound outreach to patients identified through quality reports, patient registries, payer lists, care-gap reports, and assigned work queues.
• Educate patients regarding recommended preventive services, screenings, immunizations, chronic disease follow-up, laboratory testing, annual wellness visits, and other identified healthcare needs using approved communication guidelines.
• Explain the purpose and importance of recommended healthcare services using clear, patient-friendly language appropriate to the patient’s level of understanding.
• Identify barriers to care, including transportation, language, insurance, scheduling, and social needs, and connect or elevate patients to appropriate clinical, operational, or community resources.
• Utilize effective patient engagement techniques to encourage participation in recommended healthcare services and ongoing care.

• Schedule and coordinate appointments, laboratory services, referrals, screenings, and other follow-up services necessary to address identified care gaps.
• Collaborate with providers, nurses, medical assistants, referral coordinators, scheduling staff, and other departments to facilitate timely completion and documentation of recommended services.
• Monitor assigned outreach work queues and conduct appropriate follow-up until outreach activities are completed, resolved, or closed in accordance with established workflows.
• Escalate patient symptoms, medication questions, abnormal findings, requests for medical advice, and other clinical concerns to licensed clinical staff in accordance with established protocols.
• Verify and update patient demographic and contact information during outreach activities to support accurate communication and follow-up.

• Support organizational performance on HRSA, UDS, HEDIS, value-based care, payer, and other applicable quality measures through targeted patient engagement and care-gap closure activities.
• Monitor assigned quality measures and outreach outcomes to identify trends, recurring barriers, and opportunities to improve patient engagement and care-gap closure.
• Provide feedback regarding operational barriers, patient engagement challenges, and workflow opportunities that may impact quality performance.
• Participate in quality improvement initiatives, departmental meetings, staff education, and workflow improvement activities.
• Support implementation of outreach strategies and process improvements designed to increase completion of recommended preventive and chronic care services.

• Accurately and timely document outreach attempts, patient responses, appointments, barriers to care, interventions, and follow-up activities in the electronic health…