Medical Records Specialist

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

• Responds to all requests for medical record information from various requestors including health care providers, patients, attorneys, third-party payors, disability, subpoenas, and internal requestors.
• Ensures confidentiality of Release of Information in accordance with Health Insurance Portability and Accountability Act (HIPAA) federal regulations, state regulations, and CHS policy.
• Analyze content of the medical record documents to determine if information needs to be scanned. Scan medical record using scanner into the appropriate Electronic Medical Record (EMR).
• Analyze medical records and information to ensure compliance with HIPAA, state, federal, and CHS Privacy Policies for release of documentation.
• Notify providers to request approval for release of documents per policies and via the Electronic Health Record (EHR).
• Appropriately escalates unresolved and frequent medical records issues to management.
• Performs all other duties as assigned.

This is a HYBRID position. Three days at the Phoenix location and two days remote.

• 2 years of professional experience with medical records.
• High school diploma.
• 1 year of customer service experience.
• Familiar with federal and state laws and regulations concerning medical records, including HIPAA Standards.
• Excellent organizational skills and able to work in a team centered environment.
• Ability to work effectively with other departments, physicians and all ancillary staff. Must be able to relate well to people both inside and outside the organization; build appropriate rapport; uses diplomacy and tact; can diffuse high-tension situations.
• Strong computer skills with emphasis on Adobe PDF, MS Office Word and Excel.
• Physical Requirements:
  Must be able to safely lift and move boxes weighing up to 50 pounds as required for projects.
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

• Electronic Health Record (EHR) experience

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Volunt…