Care Coordinator - Region ; Marion

Care Coordinator I

Location:

Marion County, Arkansas

Department:
Care Coordination

Reports To:

Care Coordination Supervisor

Employment Status:
Full-time

FLSA Status:
Non-exempt

Safety-Sensitive Designation:
This position is designated as safety sensitive. Essential duties include driving and other responsibilities requiring sustained alertness, sound judgement, and safe coordination. Employees in this role must be able to perform safety-sensitive functions at all times and may be subject to drug and alcohol testing and/or fitness-for-duty evaluations in accordance with company policy and applicable law.

Arkansas Provider Coalition (APC) provides Care Coordination for Summit Community Care, helping individuals with developmental disabilities and/or behavioral health diagnoses maintain their health and independence. Working with Arkansas Medicaid, APC ensures patient-centered care through service referrals, follow-ups, and navigation. The care process includes assessment, care planning, medication management, service coordination, and monitoring adherence to ensure timely access to quality, cost-effective care.

Founded in 2017, APC is known for high-quality, individualized care across Arkansas. Core values include person-centered services, protection from harm, and the right to non-discrimination, dignity, and respect.

Our mission at Arkansas Provider Coalition is to provide Care Coordination that ensures the highest quality services are provided to APC members and that services are coordinated and appropriately delivered by specialized service providers. APC is committed to ensuring there is continuity of care across all services provided to the members of Summit Community Care. APC connects its members to community services and supports that enable them to participate in the life of their communities through care coordination, advocacy, and responsiveness.

APC and each of its employees value each member served and are committed to addressing each member’s needs in the most respectful and effective manner possible.

• Develops, documents, evaluates, monitors, and modifies the assigned members’ annual Person-Centered Service Plan (PCSP) on an ongoing basis, including member choices; the care plan may include, but is not limited to, the following areas of service:
  Behavioral Health, Community Resources, Crisis Safety, IDD/Waiver, Financial Information, Mental Health, Physical Health, and Substance Abuse.
• Ensures that members’ health, safety, and service needs are met by working directly with the individual members, their families/guardians, their providers, and other members of their circle of support.
• Maintains monthly contact with members, their families/guardians, providers, community resources, stakeholders, and other professionals in the members care team.
• Conducts in-person visits at least once every quarter, with more frequent monthly visits for complex cases.
• Maintains contact via telephone at least once a month and utilizes virtual meetings through a company-provided laptop equipped with communication and database software.
• Documents work activities and member information into the electronic medical records system (EMR) within twenty-four hours according to APC policies regarding documentation.
• Complies with the core metrics established for assigned members according to APC policies and regulatory standards.
• Answers questions and provides information over the telephone, email, and in person; answers and assists callers via telephone calls, utilizing a company-provided cellular telephone.
• Promotes individual and organizational continuous learning and performance improvement by modeling own self-directed professional…