Clinical Services, Resolution Support Specialist

Castle Biosciences Earns  Top Workplaces USA Award  for Phoenix, Pittsburgh, and Friendswood!

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Castle Biosciences Inc. is growing, and we are looking to hire a full-time Clinical Services, Resolution Support Specialist working from our Phoenix, AZ office location, with a start date of September 16, 2026.

• Excellent Annual Salary + 20% Bonus Potential
• 20 Accrued PTO Days Annually + 10 Paid Holidays
• 401K with 100% Company Match up to 6%
• 3 Health Care Plan Options + Company HSA Contribution
• Company Stock Grant Upon Hire

The Resolution Support Specialist supports Client Services and Problem Resolution workflows by completing basic, rule-based follow-up activities that help move orders, cases, and client requests forward. This role will spend the most time conducting outbound calls and approved written outreach to obtain missing information or documentation, completing first-level follow-up for insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements, using approved scripts, templates, and follow-up cadences, and documenting outreach attempts, responses, next steps, and follow-up actions.

This role gathers missing information, requests documentation, performs outbound follow-up, supports fax receipt confirmation, coordinates predefined follow-up activities, documents actions taken, and routes unclear items to the Team Lead or Supervisor.

• High school diploma or equivalent.
• One year of customer service, administrative, healthcare support, or sales support experience preferred.
• Strong Microsoft Office skills.
• Strong communication, organization, and attention to detail.

• Monday through Friday. Schedule determined by department leadership, working from the Phoenix, AZ office location.

Castle Biosciences Awards and Research Developments!

All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.

At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes.

Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding
. We behave with integrity and treat our colleagues with respect and kindness
. Our culture fosters an environment of trust, transparency, and collaboration
. We prioritize and encourage internal growth and professional development
.

Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Reasonable Accommodations
.

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