Billing Manager

Medical Billing Manager – eClinical

Works (eCW)

Serenity Healthcare

Lehi, UT or Phoenix, AZ

Full-Time

Revenue Cycle Management

Serenity Healthcare is hiring an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance. This is a hands‑on, player‑coach position — you'll manage a team of billing specialists while personally working escalated claims, denials, and payer issues.

eClinical

Works (eCW) experience is required. Waystar or other clearinghouse experience is a plus.

If you're a revenue cycle leader who knows how to reduce denials, speed up reimbursement, and build a high-performing billing team, we want to hear from you.

• Lead, coach, and develop a team of medical billing specialists

• Manage claim submission, payment posting, claims edits, and AR follow-up

• Serve as the escalation point for complex commercial payer and denial issues

• Identify denial root causes and implement corrective action plans

• Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing

• Improve reimbursement, lower AR,and reduce rework across commercial, employer-sponsored, and managed care plans.

• 5+ years of medical billing / revenue cycle management experience

• 2+ years of team leadership experience in a billing or RCM setting

• Hands‑on experience with eClinical
  
  Works (eCW) — billing modules, work queues, reporting

• Strong background in commercial insurance billing, denials management, and appeals

• Experience with clearinghouse claim submission and rejections

• Proven ability to manage productivity, quality, and performance metrics

• Waystar or comparable clearinghouse/RCM platform experience

• Behavioral health, mental health, or specialty outpatient billing background

• Multi‑site healthcare organization experience

• Third‑party billing company or outsourced RCM experience

• Experience building denial/KPI dashboards and payer performance reports

• Lead a growing revenue cycle team at a fast‑growing healthcare organization

• High‑visibility role with direct impact on reimbursement and company performance

• Opportunity to build and shape billing processes, not just maintain them

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.