Medical Receptionist

Job Description

Join Grand Canyon Education as a Patient Services Representative and become a vital part of a team dedicated to delivering an exceptional patient experience. In this dynamic, fast-paced role, you’ll be the welcoming voice and trusted resource for patients—coordinating appointments, managing communications, and ensuring accurate medical records while upholding the highest standards of care and compliance. If you’re detail-oriented, thrive on helping others, and enjoy working in a collaborative, purpose-driven environment, this is your opportunity to make a meaningful impact every day.

Please note – this is a 30 hour p/week role.

• Answer incoming calls to respond to inquiries made by patients, vendors, and insurance companies.
• Respond to client voicemails.
• Schedule patient appointments via telephone.
• Obtain complete and accurate medical history, including medications.
• Enter all patient data into electronic medical record.
• Screen and route patient calls to other clinic employees.
• Ensure accurate registration, appointment scheduling and follow-up appointment scheduling in database.
• Obtain patient demographic and verifying insurance information.
• Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
• Obtain patient authorization for medical records release (HIPAA compliance).
• Communicate information related to COVID-19 with quarantine isolation team.
• Answer general questions related to COVID-19.
• Other duties as assigned.

Basic interpersonal and communication skills.

Ability to apply knowledge of office procedures and carry out tasks accordingly.

Ability to utilize the EMR system effectively.

Ability to demonstrate attention to detail.

Must be flexible, organized, and function well under pressure.

MS Office Suite proficiency.

None.

• Minimum of a High School Diploma or equivalent required.
• 1-2 years of experience in customer service.
• Previous experience in a medical practice desired.
• Experience with Microsoft Programs preferred.
• Must successfully pass a background check.

GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values.

The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.

At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

All staff and faculty candidates will be asked to review GCU’s Staff or Faculty expectations as part of the application process.