Patient Access Specialist

Patient Access Specialist (FT, Days) - Phoenix, AZ Based

Phoenix, Arizona, United States

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our model is physician‑led and data‑driven, drawing upon more than 15 years of crisis care expertise.

The Patient Access Specialist facilitates timely access to care by ensuring patient eligibility and benefits are verified prior to service and updates the information in the Electronic Health Record (EHR) accordingly. In the event a patient does not have insurance, this position assesses and determines if a patient qualifies for Medicaid or the Federal Marketplace insurance coverage and assists in the application process.

Works with health plans to obtain coverage for uninsured patients seeking services within Connections Health Solutions (CHS). Reconciles daily visits with requested and confirmed applications. Responsible for correcting any claims denied or rejected for eligibility or benefits as it relates to the appropriate payer associated with the individual’s account.

• Researches and resolves registration and enrollment issues during an individual's stay.
• Ensures the accuracy of patient demographic information, updating as necessary.
• Verifies eligibility and benefits for daily visits in accordance with CHS procedures.
• Assists with obtaining missing data to support eligibility determinations.
• Works with CHS staff and health plans to assist individuals with completing applications for enrollment with Medicaid plans.
• Collects and communicates necessary information regarding individual’s insurance carrier.
• Tracks Medicaid applications, to ensure completeness and acceptance.
• Updates EHR with pertinent information required for timely and accurate billing.
• Resolves registration and authorization issues during the individual in crisis visit.
• Review eligibility software daily to correct errors identified during the individual's visit.
• Assist individual's with identifying the appropriate Financial Assistance Program that meets their needs.
• Coordinate additional information obtained with clinical operations and RCM teams.
• Performs checkout review to ensure that no additional information is needed before claim submission.
• Performs all other duties as assigned.

• High School diploma or equivalent.
• Patient registration experience in a multi‑specialty or hospital environment.
• 2 years of medical billing (eligibility).
• Working knowledge of Medicaid, Medicare, and Commercial products.
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
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It would be great if you had:

• Bachelor’s degree in Health care or related field.
• 5 years physician, hospital, and/or facility billing within a multi‑specialty environment.

Full‑time only:

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity.
• CHS pays for Basic Life, AD&D, Short and Long‑Term Disability.
• Voluntary Life insurance option for employees and their families.
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan).
• Flexible Spending Accounts (health care and dependent care).
• 401k company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays.
• Company‑paid parental leave available to eligible employees.

All employees (Pool, Part‑time and Full‑time):

• Employee Assistance Program to help with confidential emotional support, work‑life solutions, financial solutions, legal assistance, or online support.
• After 90 days, you are auto‑enrolled in the 401k Plan.

Connections Health Solutions is proud to be a Second Chance Employer.

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.