Junior Account Manager Support Specialist

** Requisition number:
** 2386088

** Job category:
** Customer Services

_This position is National Remote. You'll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges._

** Opportunities with Logistics Health Incorporated (LHI)** , part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you.

Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind  
** Caring. Connecting. Growing together.*
* The  
** Junior Account Manager Support Specialist (AMSS)
** role ensures Veterans' Medical Disability Examination orders are being processed in a timely manner. AMSS must identify and report any order processing issues that may arise with a Veteran, Order, and/or location to leadership as well as Sr. AMSS staff as needed.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules between our normal business hours of 4:00 am - 8:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 6 weeks of paid training. The hours during training will be 7:00 am - 3:30 pm CST, Monday - Friday.  
** Training will be conducted virtually from your home.*
* *
* Primary Responsibilities:

*
* + Work priorities as assigned by leadership and provide regular operational updates to the SR Account Manager Support Specialist on the state of each area of responsibility

+ Complete job tasks and functions on time to keep the order completion process on track

+ Assist in making decisions based on contract requirements and guidelines in order to ensure contract KPIs are achieved

+ Provide direction to other operational areas in order to ensure efficient order processing

+ Provide operational updates to Leadership as well as Senior Account Manager Support Specialist on the status of tasking/orders

+ Notify Leadership of issues that arise regarding tasking, other operational departments, and database

+ Ensure timely communication of process issues / changes to Leadership

+ Assist leadership in identifying operational delays as they relate to the other Operational Departments within OSHS

+ Assist other departments within OSHS to ensure contractual obligations are achieved

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

*
* Required Qualifications:

*
* + High School Diploma / GED OR equivalent work experience

+ Must be 18 years of age OR older

+ Proficient in Microsoft Office Suite (Microsoft Word, Microsoft Excel, and Microsoft Outlook)

+ Ability to work full-time. Employees are required to work our normal business hours of 4:00 am - 8:00 pm CST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

*
* Preferred Qualifications:

*
* + Understanding of database structures and relationships

+ Ability to research and document issues before reporting them to leadership

+ Analytical and problem solving skills with regards to operational documentation policies

+ National Career Readiness Certificate

+ Military Service

** Telecommuting Requirements:*
* + Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service

*
* Soft Skills:

*
* + Demonstrate exceptional organizational and multi-tasking abilities as well as work in a fast paced, action oriented environment

+ Ability to perform detailed work with a high degree of accuracy

+ Must be able to work with a diverse group of people to accomplish customer driven goals

+ Ability to remain calm in stressful situations and conduct yourself in a professional manner at all times

+ Must have excellent verbal and written communication to ensure understanding on all levels of the business

* All employees working remotely will be required to adhere to United Health…