Medical Office Assistant Neurology

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Medical Office Assistant in our Neurology department. The Medical Office Assistant is responsible for answering a high volume of incoming calls and the scheduling and confirming of appointments. This position may also be responsible for logging new patient’s incoming referrals, and assisting the front office with work related to the support needs of the medical practice.

This position requires travel to Prescott & Payson with the provider on Tuesdays

• Responsible for answering patient telephone calls and directing them to the appropriate person
• Responsible for the scheduling and re-scheduling of patient appointments
• Ensure all pertinent information from the patient is registered
• Send a letter to the patient and referring provider when unable to contact patient
• May verify eligibility for all appointments
• May sort referrals accordingly to each referral coordinator
• May coordinate with MA to ensure they have received records
• Verify and update patient demographics
• Perform other duties as assigned

• Must have one of the following:
  Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience
• Demonstrated ability to interact effectively with peers and physicians
• Able to work in a fast-paced environment
• Ability to multi-task
• Keeps a professional manner when answering the phone at all times
• Maintains customer confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• The ability to work in a constant state of alertness
• Medical experience and EHR knowledge preferred

• High School Diploma or equivalent
• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software
• Front Office experience in a clinical setting preferred

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

* IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Team Player:
  Works well as a member of a group
• Loyal:
  Shows firm and constant support to a cause
• Leader:
  Inspires teammates to follow them
• Enthusiastic:
  Shows intense and eager enjoyment and interest
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated:
  Devoted to a task or purpose with loyalty or integrity

High School or better.

Travel to Payson and Prescott with the provider on Tuesdays

Must have one of the following:
Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience

Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software

Front Office experience in a clinical setting preferred.

Medical experience and EHR knowledge preferred.

Good computer skills and being familiar with Microsoft (Word and Excel)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.