Patient Assistance Coordinator; Hybrid

About This Role

Patient Assistance Coordinator exists to help Redirect Health members access affordable, high-quality healthcare by securing financial assistance and coordinating care with confidence and compassion.

In this role, you will:

• Serve Redirect Health members as their advocate through patient assistance programs, charity care, and alternative funding options
• Be responsible for securing eligibility
  , coordinating care
  , and reducing out-of-pocket costs for members
• Directly impact healthcare affordability and access
  , ensuring members feel supported every step of the way

This is a hands-on, hybrid role for someone who:

• Enjoys problem-solving, coordination, and relationship-building
• Takes ownership and follows through
• Wants their work to have real-world impact on people’s health and finances

In this role, you will:

• Own: Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources
• Support: Members through phone and email communication with clarity, empathy, and transparency
• Collaborate with: Members, internal providers, hospitals, and external facilities to coordinate care at fair, negotiated rates
• Improve: Cost management, coordination workflows, and member experience through strong documentation and follow-through
• Advocate for: Members' financial and healthcare needs across provider offices and hospital systems

A strong performer in this role is known for:

• Leading with empathy and advocacy
• Navigating complex situations calmly and thoughtfully
• Consistently delivering timely coordination, cost savings, and member confidence

Success in this role is measured by:

• Meeting or exceeding KPIs tied to coordination, advocacy, and turnaround times
• Successful placement of members into appropriate financial assistance programs
• Member satisfaction, trust, and confidence throughout their care journey
• Positive collaboration and contribution to internal improvement initiatives

We’re looking for someone who:

• Brings relevant experience in healthcare administration, care coordination, or case management
• Communicates clearly and with empathy
• Takes ownership and follows through
• Enjoys simplifying complex healthcare and financial processes
• Works well across teams and external partners
• Cares deeply about helping people

• High School Diploma or GED:
  Required
• 1+ year of healthcare administrative support or case management experience:
  Required
• Patient Assistance Advocate or Financial Counselor background:
  Preferred
• Experience with Microsoft Word, Excel, and EMR systems:
  Preferred

What "Free Healthcare" Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

• No monthly premiums
• No cost to add your spouse or children
• No deductibles (we reimburse them)
• No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

• Starting Pay: $23.88/hour
• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.