Crisis Intake Case Manager

At MIND 24-7, we are fundamentally changing the landscape of mental health care by creating a  front door  that is always open, always welcoming, and always ready to help . Our mission is to provide accessible, compassionate care for everyone—no matter the time of day or the challenges they face . Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families .

We believe that every team member, whether providing direct care or supporting behind the scenes, is essential to making this mission real every single day .

MIND 24-7 is transforming behavioral health care by providing immediate, on-site crisis intervention—no mobile response required. As a Crisis Intake Case Manager, you are the first point of contact for individuals experiencing a behavioral health crisis. You will create a compassionate, structured, and therapeutic entry into care while supporting the multidisciplinary team in determining the appropriate level of treatment.

This role is ideal for a collaborative professional who thrives in fast-paced environments and is deeply committed to safety, dignity, and trauma-informed care.

• Mission-Driven Work – Be the “always open front door” to mental health care
• High-Impact Role – Directly influence safe care placement and patient stabilization
• Team-Based Care Model – Partner with BHMPS, Therapists, BHTs, and clinical leaders
• 24/7 Crisis Setting – Structured, on-site care in a controlled environment
• Career Growth – Join a rapidly expanding behavioral health organization

• Conduct comprehensive initial case assessments, gathering clinical history, symptoms, and social supports
• Perform suicide and safety risk screenings in alignment with program protocols
• Present intake findings clearly to the multidisciplinary treatment team
• Coordinate admissions logistics and collaborate with Behavioral Health Technicians and clinical staff
• Provide patients and families with program orientation and care expectations
• Support discharge planning, case management, and social determinant resource recommendations
• Maintain accurate and timely documentation in the electronic health record
• Communicate professionally with referral sources and internal teams
• Utilize trauma-informed de-escalation techniques in high-stress situations
• Safely participate in physical interventions (including approved holds/restraints) when required, following MIND 24-7 safety protocols
• Travel between clinic locations as needed to support patient care operations
• Strictly adhere to HIPAA regulations and all company compliance standards
• Attend required supervision and complete ongoing clinical training

• High School Diploma (required) Bachelor’s in Psychology (preferred)
• 4+ years behavioral health experience
• Experience in crisis stabilization, psychiatric, or behavioral health settings (required)
• Level 1 Fingerprint Clearance Card (or ability to obtain upon hire)
• CPR certification (or willingness to obtain upon hire)
• Safe Clinch or equivalent de-escalation training (or willingness to complete)
• Strong assessment, interviewing, and documentation skills
• Ability to remain calm, compassionate, and professional in high-stress environments
• Proficiency with EHR systems and basic computer applications
• Commitment to trauma-informed care and patient dignity

To support you in this essential work, we offer a benefits package grounded in empathy , including medical, dental, vision, life, and disability insurance . We provide a 401(k) plan with company contributions and accrued paid time off to ensure you have the space to rest and recharge . As an equal opportunity…