Field Clinical Specialist - Phoenix

Description

About E  Systems

At E  Systems, we're not imagining the future of cardiac care. We're building it. We are the team behind the world's first FDA-approved leadless left ventricular endocardial pacing device for heart failure. It's a breakthrough that's redefining what's possible, and it's just the beginning.

Based in Silicon Valley, we're advancing the WiSE System, a first-of-its-kind device in cardiac rhythm management. Your work here has a direct line to patients whose lives depend on what we build. We hire people who want to solve hard problems and who care about getting it right.

We invest in our people as much as our technology. Expect a collaborative, transparent culture, real career growth in a fast-moving startup, competitive compensation, equity, comprehensive benefits, and generous PTO.

If you want your work to matter, E  is where you belong.

As a Field Clinical Specialist, you will provide comprehensive clinical, technical, and educational support to ensure the safe and effective use of our leadless left ventricular (LV) Cardiac Resynchronization Therapy (CRT) devices. Working closely with physicians, electrophysiology (EP) lab staff, and other healthcare professionals, you will deliver in-depth product training, procedural guidance, and ongoing support. Your expertise and engagement will be instrumental in improving patient outcomes and achieving the company’s strategic goals.

Essential duties and responsibilities include, but are not limited to, the following:
Clinical & Technical Support:

• Provide on-site clinical assistance and technical expertise during LV leadless therapy procedures.
• Identify suitable patients, ensure adherence to best practices, and troubleshoot devices as needed.
• Assist in pre-procedure planning and post-procedure follow up to address any technical or clinical issues.

Technical & Educational Assistance:

• Offer comprehensive training sessions, presentations, and hands-on demonstrations for healthcare professionals.
• Guide users through imaging modalities, procedure workflows, and evolving product features.

Customer & Site Management:

• Build and maintain productive relationships with physicians, research coordinators, and clinical teams.
• Serve as the primary point of contact for assigned sites, facilitating device utilization, procedural planning, and logistical support.
• Provide continuous support and resources to help physicians achieve clinical and operational goals.

Physician & Staff Training:

• Develop and deliver educational materials, including models, simulations, and in-service programs.
• Ensure teams understand device functionality, procedural techniques, and clinical data interpretation.

Data & Feedback Integration:

• Gather feedback on device performance, procedural efficiency, and patient outcomes for internal teams.
• Implement systematic feedback collection methods, such as surveys, interviews, and focus groups, to gather comprehensive insights.
• Analyze feedback data to identify trends, areas for improvement, and opportunities for innovation.
• Collaborate with engineering and product development to inform product enhancements and future innovations.

Reporting & Compliance:

• Ensure all clinical activities comply with all regulatory requirements and company policies.
• Generate accurate documentation for continuous record keeping.
• Adhere to all company policies, compliance standards, and ethical guidelines.
• Ensure compliance with healthcare facility requirements by securing and maintaining vendor credentials to gain access for sales activities and client support.

Other Duties and Responsibilities

• Other duties as assigned.

Required Education, Knowledge, Skills, and Abilities

• High school diploma plus 11 years of relevant clinical support experience; or
• Associate…