Team Manager, Market Account Resolution

Position: Team Manager, Market Account Resolution -
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

The anticipated salary range for this position is $54,180 - $100,620. annual. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

ABOUT THE COMPANYApria Healthcare’s mission is to improve the quality of life for our patients  are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY Team Managers will supervise full-time/part-time employees who are in contact with our patients and customers in person and via email, phone, live chat and other methods. Most importantly, this position provides guidance and leadership for staff to ensure employees are achieving customer happiness through effective communication, problem solving, and efficient processes. Key responsibilities for creating a positive, employee-centric environment include:

Creating an inspiring team atmosphere with an open communication culture.

Setting clear team goals.

Motivating team members to perform their best.

Listening to team members’ feedback and resolving any issues or conflicts.

Recognizing high performance and reward accomplishments.

Encouraging creativity.

Suggesting and organizing team-building activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee and direct day-to-day operational team in unbilled activity for the designated market.

Responsible for supporting the local branch offices within the designated market.

Monitor team performance in resolving new and recurring patient accounts to obtain the documentation from the referral source required to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.

Research and secure required information from the customer to continue coverage of equipment through the health insurance plan Manage collaborative relationships with field leadership, referrals and patients through effective outreach to drive account resolution

Evaluate all documentation received to ensure that it meets compliance criteria to the relevant standards and regulations.

Perform follow-up to achieve timely reimbursement.

Provide accountability for market account resolution team, coach, and develop staff.

Conduct strategic needs assessments to determine support and ensure the teams are highly motivated to achieve the best outcomes for our patients, referral sources, and other clients.

Monitor trends in transactional activities to determine where efficiencies may be gained through process improvement.

Initiate and monitor action plans when business results are not meeting established operational targets or indicate future operational performance issues.

Performs other duties as required.

SUPERVISORY RESPONSIBILITIES This position supervises all direct reports of the department and is responsible…