Medical Records Representative

# Medical Records Representative Adelante Healthcare Center Support Office - Phoenix, AZ 85012## Overview Position Type Full Time Education LevelHS Diploma from accredited school

Category

Health Care## Description
** POSITION SUMMARY
** The Medical Records Representative is responsible for sorting of daily incoming faxes; scanning patient’s consultations, laboratory reports, diagnostic reports and other documents into patient’s charts; fax out all documents requiring additional information to medical sites. Process incoming medical records from hospital portals.  Process incoming medical record requests and requests for records from other facilities.  Works collaboratively with external vendors and participates with legal requests for records.

** EXPECTATIONS
* * Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.
** OUR CORE VALUES
*** Compassion* Excellence
* Integrity* Learning
* Respect* Sustainability## Qualifications
** ESSENTIAL

SKILLS AND EXPERIENCE:

*** Ability to communicate effectively with patients, co-workers, and the general public both in person, written and over the phone
* One (1) to two (2) years of scanning and medical records experience and in addition one (1) to two (2) years of customer service experience
* Developing basic knowledge of medical terminology
* Accuracy and attention to detail
* Ability to prioritize and perform multiple tasks simultaneously
* Must possess strong organization skills
* Be able to work independently and within a team
* MS Office:
Particularly Excel, Word, and Outlook skill
* Computerized database experience a plus
* Office skills: typing, faxing, scanning and telephone
* High school diploma or GED from an accredited institution
* Commitment to Adelante Healthcare’s mission, vision, and values
* Willingness to be cross-trained and learn new skills and responsibilities
* Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
** POSITION REPONSIBILITIES
*** Responsible for scanning incoming documents into patient’s charts accurately
* Sort incoming faxes and correspondence
* Research and verify within patient’s chart
* Ability to perform work at established production rates
* Maintain effective communication with office staff and providers in all the health centers as needed
* Demonstrate respectful and professional behavior that supports a team-oriented work environment
* Attend staff meetings, in-service meetings, or other required meetings
* Maintain satisfactory attendance, is punctual and works full scheduled shift
* Meeting minimum standards of metric expectations
** NONESSENTIAL

SKILLS AND EXPERIENCE:

*** Experience in community health
** Additional Duties and Responsibilities
*** Other duties as requested or assigned
** Patient-Centered Medical Home (PCMH)
** All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
** Adherence to Compliance and Code of Conduct
** All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates…