Patient Logistics Dispatcher ! Patient Transport Services | Part-Time | Phoenix Quick ! Patient

Location:

Phoenix

Shift: Mon-Fri, Sat, Sun, (Days Vary), Evenings, Nights, 6pm-6:30am

Category:
Lobby Services

Posting #: 1062241

Employee Type:
Part-Time

The Patient Logistics Dispatcher is a high energy, detail-oriented position requiring a positive attitude working in a 24/7 environment. Responsibilities include communicating verbally and electronically with all departments in the hospital, along with coordinating staff resources to respond to logistical transport requests in an efficient manner. Maintains highest level of professional communication and excellent customer service working with team members, patients, and families.

• Maintain Workflow
  Receives, prioritizes, and dispatches a high volume of transport requests efficiently. Must be able to multitask using/monitoring multiple electronic systems with multiple screens.
  Responsible for maintaining transport workflow of the shift. Problem solves by placing patient needs first, using excellent customer service to interface with transport and clinical teams.
  Excellent verbal and written communication using Microsoft Office, phone, secure messaging, and other electronic systems.
• Productivity
  Provides direction to the transport team to ensure resources are used in the most efficient manner.
• Job Knowledge
  Resources on active processes in the transport department, along with all other interfacing departments that utilize transport services including Emergency Department, Care Areas, ICU’s, and Surgical departments.
• Quality
  Uses report-based data to adjust staffing levels per the guidelines. Creates end of shift reports productivity, quality and customer service, for action needed by manager.
• Performs miscellaneous job related duties as requested.

To advance hope, healing and the best healthcare for children and their families

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Please review the following qualifications and specify whether you meet each of the requirements listed.

• High school diploma or equivalent.
  Required

• Two (2) years of customer service experience.
  Required
• Excellent communication skills generally gained through work experience that includes multitasking: reading, listening, and computer use.
  Required
• High volume call center, phone customer service, or dispatch experience.
  Preferred
• Hospital or healthcare experience with medical terminology.
  Preferred

• Proficient in office software, including Microsoft Word, Outlook, some Excel.
  Required

• BLS Certification through the American Heart Association within 30 days of hire.
  Required

• 1. Physical Requirement
  - Climbing
  - Occasionally
• 2. Physical Requirement
  - Feeling (sensing textures and temperatures) - Frequently
• 3. Physical Requirement
  - Fine Motor Skills (pinching, gripping, etc) - Constantly
• 4. Physical Requirement
  - Hearing
  - Constantly
• 5. Physical Requirement
  - Pushing/pulling
  - Frequently
• 6. Physical Requirement
  - Reaching
  - Frequently
• 7. Physical Requirement
  - Sitting
  - Constantly
• 8. Physical Requirement
  - Standing
  - Frequently
• 9. Physical Requirement
  - Stooping/crouching/kneeling/crawling
  - Occasionally
• 10. Physical Requirement
  - Talking
  - Constantly
• 11. Physical Requirement
  - Walking
  - Frequently
• 12. Physical Requirement
  - Near Vision
  - Constantly
• 13. Physical Requirement
  - Far Vision
  - Occasionally
• 14. Physical Requirement
  - Color Discrimination
  - Constantly
• 15. Physical Requirement
  - Use of keyboard, mouse and/or computer equipment
  - Constantly
• 16. Physical Requirement
  - Lift up to 35 pounds without assistance
  - Frequently
• 17. Physical…