Case Manager, BH Specialty

Job Details:

Job Location:

Parsons Family Health Center - Phoenix, AZ 85013, Position Type:
Full Time, Education Level: High School, Summary of Position:

The Case manager Specialty Behavioral Health provides high quality patient-centered care coordination as an integral part of a dynamic multi-interdisciplinary team. Care is provided in the clinic and outside in the community meeting each of our patients “where they are”.

• Attends team huddles when in clinic, clinic staff meetings, and team meetings.
• Conducts patient consultations, assessments, and care planning in collaboration with healthcare professionals.
• Educates patients on conditions, treatment options, and available resources.
• Coordinates services, referrals, and transitions of care, including housing, employment, and crisis interventions.
• Monitors patient progress, responding to changing needs, and facilitating re‑engagement using trauma‑informed approaches.
• Advocates for patients and ensures compliance with healthcare regulations and confidentiality standards.
• Supports hospital discharge planning and follow‑up to reduce readmissions.
• Completes documentation in the electronic medical record and manages prior authorizations.
• Serves as a point of contact for patients and advocates to resolve service‑related issues.
• Performing other duties as assigned
  
  Qualifications:
  
  Qualifications and
  
  Education:

• High school diploma or GED work experience.
• Required to maintain a valid Arizona driver’s license and pass motor vehicle screening.
• BLS Certification
• Fingerprint clearance issued by Arizona Department of Public Safety required.
• Experience in working with underserved populations is highly desirable.
• Must be at least 21 years of age.

• Minimum of 4 years’ experience of full time behavioral/integrated healthcare experience.
  
  US

• Organization and care coordination
• Communication and teamwork
• Proficient with HMIS.
• Crisis intervention and de‑escalation skills
• Advocacy for client needs and service access
• Knowledge of community resources and systems navigation, employment resources and Vocational Rehabilitation referral processes.
• Knowledge of substance use and/or mental health disorders
• Trauma-informed care