Front Office Patient Financial Services Representative Orthopedic Surgery

Primary City/State: Phoenix, Arizona

Department Name: Orthopedic Surgery

Work Shift: Day

Job Category: Revenue Cycle

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you

This position will be at the Orthopedic & Sports Medicine Institute located at Banner University Medical Center in Phoenix. Whether you have back pain, joint issues, torn ligaments or a complex fracture, we treat all injuries and disorders of the musculoskeletal system. Our doctors use advanced surgical and minimally invasive techniques to reduce pain and get you moving and do coverage at Banner Scottsdale Sports Medicine, a three-story, 80,000-square-foot center, will welcome and serve athletes at all levels, from youth to professionals.

Our comprehensive, one-stop destination will be offering numerous sports medicine services and specialists under one roof, with internationally and nationally renowned sports medicine providers and leaders. Services will include orthopedic surgery, primary care sports medicine, concussion care, ambulatory surgery center, physical therapy, medical imaging, performance assessment and training, strength and conditioning, sports nutrition, and sports psychology.

This is a full time day shift position working Monday through Friday, 8:00am-5:00pm. Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

University Medical Center Phoenix is a nationally recognized academic medical center. The world class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix.

Additionally, the campus responsibilities include fully integrated multi-specia lty and sub-specia lty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

• 1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• 2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
• 3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial…