Patient Assistance Coordinator; Hybrid

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

• No monthly premiums
• No deductibles
• No surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.

It’s part of our mission.

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance
.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

We are always helpful, friendly, and human.

If we take something on, we see it through.

We learn quickly and adjust without ego.

We lead with solutions and figure out the rest.

We win together through trust and collaboration.

We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

exists to help Redirect Health members access affordable, high-quality healthcare by securing financial assistance and coordinating care with confidence and compassion.

• Serve Redirect Health members as their advocate through patient assistance programs, charity care, and alternative funding options
• Be responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for members
• Directly impact healthcare affordability and access, ensuring members feel supported every step of the way

• Enjoys problem-solving, coordination, and relationship-building
• Takes ownership and follows through
• Wants their work to have real-world impact on people’s health and finances

• Own:
  Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources
• Support:
  Members through phone and email communication with clarity, empathy, and transparency
• Collaborate with:
  Members, internal providers, hospitals, and external facilities to coordinate care at fair, negotiated rates
• Improve:
  Cost management, coordination workflows, and member experience through strong documentation and follow-through
• Advocate for:
  Members’ financial and healthcare needs across provider offices and hospital systems

• Leading with empathy and advocacy
• Navigating complex situations calmly and thoughtfully
• Consistently delivering timely coordination, cost savings, and member confidence

• Meeting or exceeding KPIs tied to coordination, advocacy, and turnaround times
• Successful placement of members into appropriate financial assistance programs
• Member satisfaction, trust, and confidence throughout their care journey
• Positive collaboration and contribution to internal improvement initiatives

• Brings relevant experience in healthcare administration, care coordination, or case management
• Communicates clearly and with empathy
• Takes ownership and follows through
• Enjoys simplifying complex healthcare and financial processes
• Works well across teams and external partners
• Cares deeply about helping people
• High School Diploma or GED:
  Required
• 1+ year of healthcare administrative support or case management experience:
  Requi…