Front Desk Patient Financial Services Representative Multispecialty Float

Primary City/State:
Phoenix, Arizona Department Name:
Admin-Clinic

Work Shift:

Day Job Category:
Revenue Cycle Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Located at the intersection of Camelback Road and 44th Street in Phoenix, Arizona, Banner Health Center plus is a multi-purpose medical building with an extensive offering of medical and rehabilitation services.

With onsite laboratory, family medicine, specialty medicine, urgent care, surgery center and physical therapy;
Banner Health Center plus is a do-it-all facility that conveniently combines multiple aspects of the health care experience. Banner Health Center plus is a medical destination for patients in the Phoenix and Arcadia communities. The building features spacious design, accessibility, advanced technology, and a wide range of exceptional providers. As a Front Desk Patient Financial Services Representative on this team, we offer a customer-focused and friendly work environment with career growth opportunities.

You'll have the opportunity to work directly with patients and with an engaged group of physicians and staff. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.

Position will require you to report to different locations based on business needs. 755 E McDowell Rd. Phoenix, AZ 1300 N 12th St. Phoenix, AZ 1441 N 12th St. Phoenix, AZ 4200 E Camelback Phoenix, AZ 1111A E McDowell Phoenix, AZ 310 W Thunderbird Rd. Ste. 308 Glendale, AZ

Monday - Friday 8:00am - 4:30p

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and…