Front Office Manager

The Front Desk Manager oversees the daily operations of the front desk to ensure exceptional guest service and smooth administrative processes. This role is responsible for managing front desk staff, handling guest concerns, and ensuring that all front office procedures are followed efficiently and professionally.

• Supervise and schedule front desk staff, ensuring coverage and high performance.
• Train new employees and provide ongoing coaching and development.
• Ensure guests are greeted warmly and assisted promptly with check-in, check-out, and inquiries.
• Resolve guest complaints and issues with professionalism and empathy.
• Monitor room availability and coordinate with housekeeping and reservations.
• Maintain accurate records of guest accounts and billing.
• Ensure compliance with hotel policies, procedures, and standards.
• Prepare reports on occupancy, revenue, and staff performance.
• Collaborate with other departments to ensure seamless guest experiences.
• Manage inventory of front desk supplies and equipment.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work‑life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.