Room Attendant

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full‑service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting them to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. The HA also assists with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot, and may be assigned special projects by the Housekeeping Manager.

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Assist Room Attendants with heavy items such as mattresses and linens; deliver linens and other supplies to Room Attendants.
• Maintain the cleanliness and organization of floor closets and corridors, including removing trash, wiping down shelves and counters, sweeping, mopping or vacuuming floors, and storing non‑floor closet items in appropriate areas.
• Respond to guests’ requests in a timely and efficient manner.
• Clean designated public areas such as restrooms and storage rooms.
• Report needed repairs or unsafe conditions to supervisor.
• Respond to special requests, guest complaints, and deliver housekeeping/room supplies to achieve complete guest satisfaction.
• Minimize waste of supplies and amenities within all housekeeping areas.
• Deliver lost and found items according to established procedures.
• Assist with deep cleaning projects as needed.
• When assigned to laundry, monitor supplies and equipment to ensure they are sufficient and in working order; operate washers and dryers per hotel standards and manufacturer guidelines; receive soiled linens, inspect for damage or stains, fold and store clean linens, and report damages to supervisor.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local health and safety laws.
• Perform other duties as assigned.

• Some previous housekeeping experience preferred.
• Background from the extended stay industry preferred.
• Ability to speak, read and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities preferred.
• Frequently standing, bending, climbing, kneeling, and moving about the facility.
• Capable of carrying, lifting or pulling items weighing up to 75 pounds.
• Regular use of commercial cleaning chemicals required.
• Work schedule includes mornings, evenings, weekends and holidays.

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short‑Term and Long‑Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.