Housekeeping Manager

Position: HOUSEKEEPING MANAGER

Description

The Housekeeping Manager is responsible for ensuring that the staff of Housekeeping department cleans and maintains the guest suites and public space areas in accordance with client/guest expectations and Crescent standards of product and service.

• Oversees staff of suite attendants, house persons, and inspectors by conducting daily and monthly meetings, inspecting, supervise staff work, and provide coaching and counseling giving guidance so that deficiencies are corrected and standards are met. Conduct performance reviews when needed
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.
• Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
• Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

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Description

The Housekeeping Manager is responsible for ensuring that the staff of Housekeeping department cleans and maintains the guest suites and public space areas in accordance with client/guest expectations and Crescent standards of product and service.

Essential Job Functions

• Oversees staff of suite attendants, house persons, and inspectors by conducting daily and monthly meetings, inspecting, supervise staff work, and provide coaching and counseling giving guidance so that deficiencies are corrected and standards are met. Conduct performance reviews when needed
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.
• Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
• Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assist room attendants and house persons in securing all supplies and tools necessary for the completion of daily tasks.
• Plan and implement hotel-wide changes such as as those affecting amenity set-ups or communication pieces.
• Monitor proper use and compliance with hazardous chemicals and the Hazcom program.
• Expedite all requests by guests.
• Other duties as requested.

Experience

Minimum of two years supervisory and/or management experience in Hotel industry preferred. Housekeeping department experience highly desirable.

Required

Skills And Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with Crescent job duties and be a team player. Regular attendance in conformance with the standards, which may be established by Crescent from time to time, is essential to the successful…