Rooms Division Manager - RISE Uptown Hotel Phoenix

RISE Uptown is seeking a strong, hands‑on Rooms Division Manager to lead our Front Office and Housekeeping teams at our 79‑room boutique hotel in uptown Phoenix. This is a great opportunity for a hotel rooms professional who has a good balance of operational leadership, team development, and standards management.

• Lead and support small, tight‑knit Front Office & Housekeeping teams through on‑the‑floor coaching and involvement.
• Jump in wherever needed—front desk, room inspections, guest relations—to keep operations running smoothly.
• Maintain high standards of cleanliness, service, and efficiency across all guest‑facing areas.
• Resolve guest issues with warmth, creativity, and quick decision‑making.
• Help develop a positive, upbeat, boutique‑hotel culture that feels authentically “RISE.”
• Develop strong SOP's, service standards and business practices.

• 3-5 years rooms leadership experience, ideally in boutique or lifestyle hotels with both Front Office and Housekeeping
• Someone who leads by example and thrives in a hands‑on, fast‑moving environment.
• Strong communicator who loves developing people and elevating the guest experience.
• Organized, detail‑oriented, and comfortable wearing multiple hats in a smaller operation.
• Availability to work varied shifts, weekends, and holidays as business demands.

• A fun, design‑forward environment where personality matters as much as expertise.
• Close‑knit team culture with plenty of autonomy and influence.
• A chance to directly shape the guest experience at one of Phoenix’s most unique boutique hotels.