Van Driver

Hilton Garden Inn Phoenix North, 3838 E Van Buren St, Phoenix, Arizona, United States of America

Posted Monday, February 23, 2026 at 6:00 AM

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

• Sparkling Clean Work spaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

• Communication: Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

The Van Driver is responsible for cleaning dishes in a food service environment to ensure that the kitchen has a steady supply of clean plates, bowls, silverware, pots, pans and glasses.

• Safely operate hotel shuttle/van to transport guests to and from designated locations (including airport, local attractions, and approved destinations).
• Assist guests with luggage loading and unloading.
• Provide information about the hotel, local area, and nearby attractions.
• Maintain accurate shuttle logs and adhere to scheduled pickup/drop-off times.
• Conduct daily vehicle inspections and ensure cleanliness of the van (interior and exterior).
• Report any mechanical or safety issues immediately.

• Answer incoming phone calls in a professional and friendly manner.
• Transfer calls appropriately and take accurate messages when needed.
• Provide basic hotel information including rates, amenities, directions, and policies.
• Assist with simple guest requests as directed by Front Desk leadership.

• Monitor inventory levels and notify management when items are low.
• Keep gift shop organized, clean, and guest-ready.
• Assist with light housekeeping of public areas as needed.
• Support additional tasks as assigned by management.

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings/Reviews

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

• Management Performance Ratings

• Work Experience: Experience in a hospitality, service, consumer-facing franchise or related…