Spa Receptionist

Summary of Position

The Receptionist is responsible for ensuring that all visitors to the Arizona Grand Spa and Salon are greeted in a friendly and courteous manner. The receptionist will check the guests in and out for treatments and assist with retail sales.

• Greet guest and respond to questions and requests in a friendly and courteous manner.
• Check in guest for spa treatments, touring them around the facility.
• Book any walk-in appointments.
• Assist guests with questions about retail products.
• Inform guests of additional services provided and any specials being offered.
• Clean area as needed (emptying waste baskets, dusting, replenishing supplies, etc…)
• Perform all other duties as assigned.

Education: High School Diploma or equivalent required

Experience: 1 year receptionist experience required, hair salon experience preferred

Certificates or Licenses: N/A

• Individuals must possess and demonstrate the ability to interact with all guests, internal and external, effectively with tact and diplomacy in line with our Grand Expectations.
• Knowledge of all spa and salon services, packages, and billing procedures.
• Knowledge of all closing procedures.
• Ability to sit for long periods.
• Ability to stand, stoop, and reach on a continuous basis.
• Must be highly organized.

• Behaves ethically and honestly.
• Communicates effectively:
  Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
• Professional Appearance:
  Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious).

This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Source:
Marc & Rose Hospitality