Spa Concierge Front Desk Attendant - Hilton Phoenix Resort Peak

Job Summary

The Hilton Phoenix Resort at the Peak is looking for a PT - Spa Concierge Front Desk Attendant to join our amazing team. The role involves providing the highest quality service to spa guests and members in person and on the telephone, including guest reception, check‑out, telephone inquiries, appointment reservations, and fitness operations.

AM/PM – including weekends and holidays.

• Team Member and Family Room Discounts for Crescent Hotels and Resort and Hilton Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs / Giving Back – Community Outreach
• Trip Reduction Program – Resort off a Main Bus Line
• Tuition Reimbursement
• $2.00 – Team Member Lunch Program
• $300 Referral Program

Provide seamless service in guest reception, checkout, telephone inquiries, appointment reservations, and fitness operation. Serve spa guests and spa members with friendly, courteous, timely, and professional service, ensuring an extremely high level of guest satisfaction.

• Ability to communicate in English
• Self‑starting personality with an even disposition
• Professional appearance and manner at all times
• Excellent communication with guests
• Team player willing to "pitch‑in" and help co‑workers
• Strong interpersonal skills, patience, tact, and diplomacy to resolve conflicts
• Basic mathematical and computer skills
• Ability to establish and maintain effective working relationships with associates, customers, and patrons
• High school diploma or equivalent (preferred)

• Customer Satisfaction:
  Remain professional at all times and treat all guests and associates with courtesy and respect.
• Work Habits:
  Meet and exceed hotel standards for procedures, dress, grooming, punctuality, attendance, adaptability to change, willingness to learn, problem solving, and ask for help when needed.
• Safety & Security:
  Adhere to hotel security policies and procedures, including key controls, lifting heavy objects, using chemicals, and reporting safety hazards.

This description excludes non‑essential and marginal functions incidental to the performance of the fundamental job duties. Other duties may be assigned by the supervisor. This description is subject to change at the company’s discretion and does not create an employment contract. Each associate remains at‑will.

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.