Reservation Agent

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.

We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description Position Summary The Reservations Coordinator is a critical ambassador of our brand, delivering a seamless and personalized booking experience that reflects Forbes Travel Guide 5-Star standards. This role ensures that every guest interaction—prior to arrival—is handled with precision, warmth, and anticipatory service, setting the tone for an exceptional stay.

The ideal candidate is a polished hospitality professional who thrives in a fast-paced luxury environment, enjoys engaging with guests, and is passionate about creating memorable experiences.

What you will accomplish

Key Responsibilities Demonstrate refined communication skills, professionalism, and attention to detail consistent with Forbes 5-Star standards

Manage guest reservations, pre-arrival experiences, and special requests to uphold the resort’s luxury standards.

Accurately manage room availability, rates, and occupancy to optimize reservations and upselling when possible.

Process reservations via phone, email, and online platforms (Syn Xis, HMS, Revinate, Sertifi, etc.).Deliver highly personalized and engaging service in all guest communications (phone, email, online channels)
Partner closely with Front Office, Housekeeping, Spa, and Concierge teams to ensure seamless guest experiences

Handle group reservations and manage high-demand periods efficiently.

Maintain guest information to enhance personalized experiences.

Process payments, compute bills, and make changes to reservations as needed.

Work under pressure during peak times, ensuring smooth operations.

Perform other job duties as instructed by the department manager.

What you will bring

Qualifications

Knowledge of the English language to effectively communicate with guests, associates, and vendors.

Knowledge of hotel departments and functions.

Strong mathematical and computer skills, with proficiency in Microsoft Office and PMS software.

Ability to actively listen, learn quickly, and manage multiple tasks in a fast-paced environment.

Ability to maintain accuracy and attention to detail while handling guest interactions and requests.

Ability to lift, push, and pull a minimum of 20 pounds and perform physical activities such as lifting, walking, and handling materials.

Ability to remain calm under pressure and resolve issues with professionalism.

Willingness to work evenings, weekends, and holidays based on business needs.

Passion for providing excellent customer service with exceptional organizational skills.

Great if you have Experience in a luxury hotel or Forbes-rated resort environment.

Bilingual communication skills.

High school education and relevant training and experience required. Additional education is preferred.

Knowledge of dining, and local attractions.

Previous experience with guest engagement or upselling initiatives.

OS&E Coordinator – New Hotel Opening Position Summary The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.

Key Responsibilities Coordinate all OS&E procurement activities from project initiation through hotel opening.

Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.

Coordinate receiving, warehousing,…