Spa Manager

## Spa Manager Apply locations:
Denú Hotel & Spa - Phoenix, AZtime type:
Full time posted on:
Posted Yesterday job requisition :
JR100256
** Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.

We are focused on long-term value creation and sustainable growth.
**** Our Guiding Principles:
**** Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
**** Job Description
**** Pre-Opening Opportunity
** This role is a unique opportunity to be part of the pre-opening team for Denu Hotel & Spa, contributing to the launch of a new luxury wellness concept from the ground up. The Spa Manager will play a role in shaping the spa’s identity, building and training the team, and bringing the Denu Solstone Spa vision to life.

Responsibilities during the pre-opening phase will include developing SOPs, participating in hiring and onboarding, overseeing vendor and product selection, supporting design and space planning, and ensuring a seamless opening experience for both guests and team members.

This is an opportunity to build, influence, and lead a flagship spa experience within a growing portfolio.
** Position Summary
** The Spa Manager leads all aspects of the resort spa, ensuring a highly profitable operation that enhances overall guest satisfaction, brand positioning, and total resort revenue. This role oversees daily spa operations, team leadership, retail and treatment revenue, expense control, and collaboration with Rooms and F&B to drive holistic wellness experiences.
** What you will accomplish
**** Key Responsibilities
**** Operational Leadership
*** Oversee daily spa operations (front desk, locker rooms, treatment rooms, relaxation areas, fitness/wellness if applicable) to ensure smooth, consistent service delivery.
* Develop, implement, and maintain SOPs for all spa services, guest journeys, cleanliness, sanitation, and safety in line with state and local regulations.
* Manage scheduling to balance therapist productivity, guest demand, and labor costs.
* Ensure all licenses, certifications, and inspections are current and compliant.
** Financial & Commercial Performance
*** Own the spa P&L: forecast, budget, and deliver revenue, GOP, and flow-through targets.
* Optimize treatment mix, pricing, and promotions based on demand patterns, comp set, and guest feedback.
* Drive retail strategy (product curation, merchandising, inventory, and shrink management) to maximize retail capture and average retail per guest.
* Analyze daily/weekly KPIs (treatment utilization, therapist productivity, revenue per available treatment hour, retail per ticket, payroll %, cost of goods, etc.) and course-correct quickly.
** Guest Experience & Brand
*** Curate a specific wellness experience leveraging local ingredients, terroir, and seasonality in treatments and retail.
* Ensure consistent luxury service standards: personalized greetings, consultative treatment recommendations, warm handoffs to other outlets (F&B, tasting rooms, activities).
* Monitor guest feedback channels (post-stay surveys, online reviews, in-stay feedback) and drive action plans to maintain top-tier scores.
* Partner with Marketing/Revenue to create packages, promotions, and content that highlight the spa and wellness offering (e.g., spa + tasting menus, couple retreats, midweek locals offers).
** People Leadership
*** Recruit, train, and develop a high-performing spa team (therapists, estheticians, attendants, front desk, supervisors).
* Implement ongoing product and treatment training with vendor partners and internal trainers.
* Foster a culture of accountability, wellness, and hospitality; conduct regular 1:1s and performance reviews aligned with KPIs.
* Create and manage incentive programs for upselling, cross-selling, and retail performance while maintaining service…