Front Office Supervisor

Schulte Hospitality Group invites a Front Office Supervisor to join our hospitality team. We are dedicated to delivering exceptional service and fostering a culture of respect, authenticity, and continuous improvement.

• Daily pay
• Free telemedicine and virtual mental health care access for all associates starting day one
• Multiple health insurance and life insurance options
• 401(k) plan with company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee Assistance Program
• Schulte Savings Marketplace discounts (event tickets, electronics, gym memberships, and more)

• Provide the highest quality of service to guests at all times and anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of the department.
• Assist in training new associates and in cross‑training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
• Maintain thorough knowledge of emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as necessary.
• Monitor daily room status, rates, discount rates and packages.
• Maintain current list of available rooms for walk‑in situations and coordinate blocking of rooms.
• Check printed registration cards against information on arrival reports and rectify discrepancies.
• Ensure prompt and courteous service to guests.
• Pre‑register guests according to standards.
• Complete and monitor employee schedules.
• Monitor VIP arrivals.
• Notify Maintenance of any maintenance issues.
• Keep track of rooms to ensure accurate status and readiness for check‑in.
• Hire, coach, and discipline direct reports; interact positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act; promote a harassment‑free work environment.
• Act as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform other duties as assigned to meet business objectives.

• In‑depth knowledge of hotel front‑desk operations.
• Basic math skills.
• Effective verbal and written communication skills.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time‑management skills.

• Ability to multi‑task.
• Team player.
• Ability to exceed expectations of guests.
• Experience in the hiring process (phone interview, manager interview, drug screen, background check, reference checks, and potential employment assessment) is considered a plus.

USD 20.00–22.00 per hour

Schulte Hospitality Group is an Equal Opportunity Employer.