Front Desk Agent

Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more

Paid time off eligibility for those working 32+ hours per week

A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives

Who We Are

Hospitality refined for a global mindset .

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List , The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

• As aFront Desk Agent, youmakethe first and last impression of the guest experience, setting the tone for every stay. This role requires attention to detail, professionalism, and a genuine commitment to delivering service that meets Forbes Five Star standards.
• Learn, train-on, and develop a thorough understanding of Forbes Five-Star Service Standards
• Serve as a key contributor to exceptional guest experiences by delivering warm, attentive, and personalized service
• Welcome guests upon arrival and provide support throughout their stay, ensuring comfort and satisfaction
• Manage check-in and check-out processes accurately while maintaining up-to-date guest information
• Monitor occupancy levels and proactively recommend room upgrades when appropriate
• Assist guests with transportation arrangements, restaurant reservations, and on-or off-site activities
• Offer thoughtful,personalized recommendations based on guest interests and preferences
• Handle multiple tasks efficiently while maintaining a high standard of customer service
• Communicate clearly and professionally with guests, resolving concerns promptly to ensure satisfaction
• Comfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mind
• Maintain a positive and professional demeanor

• Minimum of 1 year of front desk or guest service experience preferred
• High school diploma or equivalent required
• Excellent verbal communication skills with a strong customer service focus
• Basic computer proficiency , including familiarity with hotel or reservation software
• Ability to work flexible schedules, including overnights, weekends, and holidays

The Global Ambassador is an Equal Opportunity & E
- Verify Employer. Proof of eligibility to work in the United States is required .

We use eVerify to confirm U.S. Employment eligibility.

We run background checks on all new hires in this position.