Banquet Event Captain: Lead Exceptional Service

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.

We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description Position Summary The Banquet Captain is responsible for overseeing banquet and event service operations to ensure exceptional guest experiences and the successful execution of all functions. This position serves as the on-site leader during events, coordinating banquet staff, communicating with culinary and event teams, and ensuring service standards, event specifications, and guest expectations are consistently exceeded.

What You Will Accomplish

Key Responsibilities Lead and supervise banquet staff during meetings, conferences, weddings, social events, and other catered functions

Conduct pre-event meetings to review event details, assignments, service expectations, and operational procedures

Ensure banquet event orders (BEOs) are accurately executed according to client specifications

Coordinate with culinary, sales, event planning, and operations teams to ensure seamless event execution

Monitor event timelines and adjust staffing and service flow as needed

Serve as the primary point of contact for guests, clients, and event organizers during assigned functions.

Ensure exceptional hospitality and professional service throughout all events.

Respond promptly and professionally to guest requests and concerns

Respond promptly and professionally to guest requests and concerns

Anticipate guest needs and proactively address service opportunities

Maintain a visible presence during events to ensure guest satisfaction and operational efficiency

Handle service recovery situations professionally and escalate concerns when necessary

Oversee banquet room setup and breakdown according to event specifications and company standards.

Inspect event spaces before service to ensure proper setup, cleanliness, and readiness

Coordinate food and beverage service, ensuring timely delivery and presentation

Monitor staff performance and provide coaching and direction throughout events

Ensure proper handling and storage of banquet equipment, linens, china, glassware, and silverware

Verify accuracy of event setups, menu selections, audiovisual needs, and special requests.

Review banquet event orders (BEOs) and communicate event details to banquet staff

Assist with scheduling, staffing assignments, and labor management as directed

Complete event reports and communicate operational feedback to management

Monitor inventory levels and report equipment or supply needs

Assist in training and onboarding new banquet team members

What You Will Bring Qualifications Hospitality , hotel, restaurant, or event management experience preferred.

Previous banquet serving or banquet leadership experience required

Strong knowledge of banquet service standards and event operations.

Excellent leadership, communication, and organizational skills.

Ability to manage multiple priorities in a fast-paced environment

Experience with banquet event orders (BEOs) and event coordination preferred.

Food Handler and Alcohol Service certifications as required by local regulations

Ability to work flexible schedules, including evenings, weekends, holidays, and special events

Physical Requirements Ability to stand and walk for extended periods

Ability to lift, carry, push, and pull up to 50 pounds.

Frequent bending, reaching, stooping, and carrying banquet equipment.

Ability to work long shifts during large-scale events and functions

Ability to move throughout banquet spaces and service areas efficiently.

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