Director of Hotel Operations ("Director de Operaciones

Position: Director of Hotel Operations ("Director de Operaciones")
Director of Hotel Operations – Pre-Opening Hotel Be involved from the very start!

AC Element Phoenix City North is seeking an experienced and passionate Director of Hotel Operations to lead the opening and ongoing operations of its new dual-brand AC Hotel by Marriott and Element by Westin. Opening in Q4 2026, the property will feature 240 guestrooms across both brands, AC Kitchen and Patio, indoor/outdoor AC Lounge, Element Rise breakfast program, and over 6,000 sq.

ft. of meeting and event space. This is a unique opportunity to oversee two complementary Marriott brands under one roof—serving both business and leisure travelers in one of the top hospitality markets in the United States.

About Azul Hospitality Group Azul Hospitality Group is an award-winning hotel management company known for its people-first culture, operational excellence, and strong partnerships with leading global brands including Marriott, Hilton, Hyatt, and IHG. Azul is widely respected for developing talented leaders, fostering innovation, and creating memorable guest experiences. The company offers a collaborative environment where leaders are empowered to make decisions, drive performance, and grow professionally.

What Azul Offers Opportunity to oversee or work for high-profile brands

Competitive compensation and performance-based incentives

Comprehensive benefits package

Opportunities for professional growth within a rapidly expanding hospitality organizationA supportive, people-oriented culture that values innovation and leadership

Join Our Team If you are an experienced hospitality professional who thrives on new challenges, we encourage you to apply and become a valued memberof Azul Hospitality Group’s expanding portfolio of exceptional hotels.

Azul Hospitality Group is an equal opportunity employer dedicated to fostering a diverse and inclusive work environment.

POSITION PURPOSE The Director of Operations will support multiple functional areas throughout the hotel by making independent decisions that help each team meet and/or exceed business objectives.

ESSENTIAL RESPONSIBILITIES Coordinate, direct, and manage the hotel operations to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business, and maintain the building.

Work directly with the hotel's Executive Committee to manage all activities of the property including employees, maintenance, sales, and profit/loss controls, as well as working to ensure the hotel is maximizing profitability.

Set quarterly goals for each department and monitor the progress towards achieving these goals.

Ensure that service and product quality standards are met in all areas of the hotel.

Maintain standards of guest services and a consistent positive guest experience.

Assist in the oversee the Guest Service program - responding to guest needs, adjusting, liaison between brand GSS and property.

Ensure that all staff duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, guest requests are handled both courteously and professionally, guests are helped in a timely manner and the proper greetings are used, guests are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner.

Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.

Oversee HR matters including interviewing, hiring, training, assigning work, coaching/counseling, and performance management. Be familiar with all company policies and benefits.

Ensure all payroll costs and other expenses are properly monitored and controlled in accordance with budgets and monthly forecasts.

Assist in managing aspects of P&L by controlling costs and achieving budgeted CPOR.Encourage and maintain open and clear communication, rapport, and cooperation with all internal departments to foster the best possible service to all guests and staff members.

Resolve difficult or unusual problems arising with guests. Instill in staff members the commitment to exceed guest expectations.

Monitor and provide timely feedback, counseling, and…