Discover GCU — Discover Hotel Hospitality Team Member; NFWS

Position Summary / Purpose

The Discover GCU Hotel/Cypress Dorm Hospitality Team Member position will ensure the GCU hotel (27th Ave) and Cypress dorm (Main Campus) guest rooms are cleaned and processed according to hotel standards. This position will assist in all areas of the hotel rooms division to ensure the guests staying with us have an excellent in‑room experience. These areas include Housekeeping, Laundry, Housemen duties, and Public Areas.

• Perform daily deep cleaning of guestrooms, storage areas and laundry areas as assigned.
• Obtain vacancy, arrivals and departures reports and special requests for rooms and adhere to them whenever possible.
• Check for items that are not operable and/or in need of repair and report such items to Operations Manager.
• Replenish all supplies and amenities in guestrooms as required.
• Transport trash and waste to the proper disposal area.
• Assist with monthly linen and supply inventory and laundry when requested.
• Follow lost and found procedures.
• Greet guests, respond effectively to guest concerns and requests, and follow up to ensure guest satisfaction.
• Work closely with Hotel/Cypress Front Desk(s) to keep room status reports up to date through notification of all check‑outs, late check‑outs, early check‑ins, new reservations, room moves, special requests, stay‑overs and room availability.

• Students local to the Phoenix area year‑round & willingness/desire to work over breaks strongly preferred.
• Currently enrolled in a Hospitality major Bachelor's degree program at GCU preferred.
• Must be able to have a flexible schedule, which includes nights, weekends and holidays if needed.
• Minimum of one year experience in customer service or hospitality industry.
• Always provide a professional image through appearance and dress.
• Able to work well independently with little supervision.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Strong attention to detail to ensure room cleanliness standards are met.
• Ability to learn and follow all safety, emergency and accident prevention procedures.
• Must be fluent in English, ability to read and write.

• Enrolled at GCU as a full‑time student in a Bachelor's program or Master's program.
• Maintain a 2.0 GPA for Bachelor's level students or a 3.0 GPA for Master's level students.
• Maintain good financial and academic (SAP) standing with the University; may be subject to termination if below the minimum requirements.

Minimum Wage.

June 30, 2027.