Director, Human Resources

Overview

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At One Digital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot.

Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Regional Director of Human Resources Services

The Director of Human Resources Services provides strategic and operational HR consulting services to complex and/or multi-state clients across a variety of industries. This role is accountable for delivering a high-quality client experience, supporting client retention, and ensuring successful execution of contracted services. The Director plans, develops, recommends, and implements human resources policies, programs, and practices for assigned clients. This role also provides guidance to client leadership and employees on client-specific policies, procedures, and HR best practices.

Responsibilities include interpreting and improving HR, payroll, and benefits administration processes for multiple clients. The Director supervises support staff, either directly or indirectly, to ensure timely and accurate delivery of services. This role is based in the regional office in Phoenix, AZ, and includes local travel with occasional overnight travel.

Client Services

• Provide HR consulting and support to clients, including guidance on leaves of absence, workers’ compensation, and compliance with applicable state and federal leave laws.
• Interpret client contracts and manage billable work by accurately tracking and reporting time, identifying supplemental services, and collaborating with internal teams to develop proposals for additional services.
• Manage pre-employment processes, including background checks, references, and other job-related screening requirements, ensuring confidentiality and compliance with adverse action procedures.
• Maintain personnel files in accordance with regulatory requirements and oversee document retention and destruction processes.
• Manage employee separation processes in compliance with applicable laws and client policies.
• Serve as a primary point of contact for clients and their employees regarding HR policies, benefits, payroll, and compliance-related questions.
• Advise internal and external stakeholders of potential risks or concerns and recommend practical solutions.
• Build and maintain effective working relationships with client leadership, employees, vendors, and internal teams to support client satisfaction and retention.
• Lead client meetings and prepare agendas, summaries, and reports.
• Develop and manage HR service calendars for multiple clients.
• Conduct HR assessments and prepare findings and recommendations for client presentations.
• Monitor and manage multiple client communication channels, ensuring timely responses, appropriate prioritization, escalation of sensitive issues, and accurate documentation.
• Develop, update, and deliver training content, including webinars.
• Perform other duties and projects as assigned.

HR and Benefits Services for Multiple Clients

• Administer pre-hire processes, including background checks, drug testing, E-Verify, assessments, and other client-specific requirements, in compliance with applicable laws.
• Prepare offer letters and coordinate employment, commission, or other agreements as required by client policies.
• Track applicants in compliance with Equal Employment Opportunity (EEO) and Affirmative…