Employee Relations Specialist

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Position

Description:

Collaborates with various Team Members to assist with a variety of support tasks for Goodwill of Central and Northern Arizona (GCNA), and its affiliated entities that directly impact the HR Business Partner and Employee Relations teams.

• Reviews and approves disciplinary action; partners with the HR Business Partner for complex performance or discipline issues.
• Advises and coaches managers on HR requests; assigns or escalates to the appropriate department if needed.
• Conducts Team Member intakes; including gathering information by phone, email, etc.; enters questions or concerns accurately into the applicable system.
• Reviews and responds to Team Member complaints within required time frames to include gathering and analyzing facts, and applying relevant policies and past practice. Provides recommendation(s) to the HR Business Partner and leadership at the conclusion of an investigation.
• Makes effective use of case management software to ensure all case-related metrics and documentation are appropriately captured and retained; uses case management software to analyze trends and make recommendations where applicable.
• Collaborates with other HR Team Members regarding annual policy and employee handbook updates.
• Partners with the Legal Department in response to agency requests, and employment litigation matters.
• Assists ER Partners with various investigation duties, such as collecting documents, statements, taking notes, etc. as directed.
• Accurately tracks and reports defined metrics as requested by management.
• Interprets and applies understanding of corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for HR inquiries; maintains strict confidentiality at all times.
• Answers inbound calls; resolving the questions or concerns or directs the caller to the appropriate internal team/department for resolution.
• Makes effective use of case management software to ensure all case-related metrics and documentation are appropriately captured and retained; uses case management software to analyze trends and make recommendations where applicable.
• Provides excellent customer service and professionalism while performing assigned duties.
• Builds relationships across the organization to ensure trust, confidence, and credibility remain intact.
• Communicates, partners, and works cross-functionally with outside organizations.
• Performs administrative functions and reporting for Exit and Stay Surveys.
• Performs various monthly audits and assists with special projects.
• Performs other related duties, as assigned.

• High School Diploma or GED required.
• One to two years’ previous office and HR experience, preferred.
• Ability to use MS Office including Outlook, Word, and Excel.
• Working knowledge of Workday, preferred.
• Excellent written and verbal communication skills. Bilingual abilities in Spanish and English are preferred.
• Ability to speak and read English proficiently.
• Ability to maintain strict confidentiality at all times.
• Ability to multi-task, shift gears, and thrive in a fast-paced environment.
• Ability to pass a background check and drug screen, where applicable for position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Associate

Full-time

Human Resources

Retail