People Operations Coordinator I

Job Title:
People Operations Coordinator I

Supervisor:
Operations Manager

Classification:
Non-Exempt

Hiring Salary Range: $23 - $24.50 per hour

About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With a substantial annual operating budget, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Position

Description:

The People Operations Coordinator is an essential support role within the People Operations team that provides foundational support and helps ensure consistent execution of core HR functions across the organization. This position plays a critical role in maintaining day-to-day operations by supporting administrative processes, responding to employee inquiries, and ensuring accurate and timely handling of People Operations workflows. Working closely with the broader team, the People Operations Coordinator helps drive efficiency, organization, and responsiveness across all areas of People Operations including onboarding, employee support, HR systems, and compliance tasks.

This role requires strong attention to detail, a high level of accountability, and a customer-service mindset when interacting with employees at all levels of the organization.

Essential Duties and Responsibilities:

People Operations Support

• Provide excellent customer service and act as the first point of contact to employees and external partners for all HR related queries this includes: greeting employees, answering phones, and providing general information and employee support.
• Work in tandem with the People Operations Generalist(s) and Operations Manager to assist with Employee Onboarding and New Employee Orientation including new hire paperwork, scheduling, and system setup requests.
• Assist with tracking and managing incoming requests through internal ticketing systems.
• Coordinate special events for People Operations, including but not limited to:
  Town Hall meetings, employee events, etc. as assigned
• Assist in the sourcing and coordination of required trainings for employees across all programs.
• Manage the shared People Operations Inbox.
• Support the full recruiting lifecycle across a variety of open roles.

• Coordinates all administrative activities related to the People Operations Team.
• Assists with office moves and general office management for new employees.
• Maintain and place orders for shirts, business cards, name plates, name badges, etc.
• Assist with routine tasks required to administer and execute HR programs including but not limited to benefits and leave; compliance; recruitment and retention; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition and morale; occupational health and safety; and training and development.

• Performs administrative tasks for People Operations team, including but not limited to making copies, scanning documents, creating PDFs, etc. as requested.
• Maintain and update the HRIS system.
• Process new hires, terminations, and other status changes in a timely, efficient manner.
• Coordinate employee offboarding tasks

Qualification and Competency Requirements:

• Bachelor's degree in human resources, Business Administration, or related field preferred
• SHRM-CP or PHR certification preferred at time of hire.
• Minimum two years of experience, with at least one years of experience in relevant roles
• Knowledge of the non-profit sector; experience working with underserved or disadvantaged populations preferred.

• Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook.
• Proficiency in Applicant Tracking Systems (Knowledge of iSolved Hire a plus) and Human Capital Management (HCM) systems
• Ability to find resources to creatively answer and solve technology questions

• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• CPRFA Certification or the ability to obtain one.
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy 50/100 level of car insurance coverage

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is typically…