IT Manager - CRM Development
Listed on 2026-02-16
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IT/Tech
IT Project Manager, Cloud Computing
Overview
We are seeking an experienced and collaborative IT Manager to lead our 14-person CRM development team supporting a critical Student CRM platform. This role is a blend of technical leadership, stakeholder engagement, and people management - ideal for a candidate with deep Microsoft Dynamics 365 CE expertise who thrives in a solution-driven, respectful, and communicative culture.
Title: IT Manager - CRM Development
Location: Phoenix, AZ (in-office)
We are seeking an experienced and collaborative IT Manager to lead our 14-person CRM development team supporting a critical Student CRM platform. This role is a blend of technical leadership, stakeholder engagement, and people management - ideal for a candidate with deep Microsoft Dynamics 365 CE expertise who thrives in a solution-driven, respectful, and communicative culture.
What Youll Do- Lead a cross-functional team of developers, BAs, QA, and support staff delivering CRM solutions that serve thousands of internal and external users
- Oversee the architecture and delivery of Dynamics 365 CE (Sales/Customer Engagement) features, integrating with custom .NET applications and Azure-based services
- Divide and assign team responsibilities, while providing coaching and performance development (1:1s, reviews, career pathing)
- Partner with internal stakeholders - including VPs and business unit leaders - to gather pain points and translate them into CRM solutions
- Guide team on best practices for data storage, automation, and platform scalability across a recently migrated cloud-based Dynamics environment
- Provide oversight to light technical support staff who manage user configuration and system issues, ensuring effective escalations
- Participate in solution design and, where needed, assist with proof of concept development to set technical direction
- Promote collaboration and productivity in a team of high performers, balancing a light- and heavy-touch leadership style
- Maintain documentation and ensure systems are secure, compliant, and aligned with organizational IT policies
- Bachelor's degree in IT, Computer Science, or related field
- Deep experience with Microsoft Dynamics 365 CE, including configuration, architecture, and business process implementation
- 5+ years in IT leadership, including experience managing mid-sized technical teams
- Strong communication skills, with a proven ability to influence both technical teams and senior business stakeholders
- Experience in a hybrid cloud/on-prem environment; recent cloud migration experience is a plus
- Understanding of full SDLC, Agile environments, and project delivery best practices
- Proven ability to manage personalities, encourage collaboration, and maintain a high-performing team culture
- Ability to evaluate architecture needs and lead CRM modernization or process optimization efforts
- Certifications in Microsoft Dynamics, Azure, or Agile/Scrum methodologies preferred
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Seniority level- Mid-Senior level
- Full-time
- Information Technology
- Industries:
Computer and Network Security, IT System Custom Software Development, and IT System Design Services
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