Technical Alignment Manager

One Step Secure I/T is an MSP providing the latest in managed services and cybersecurity.

We’re a stable, privately-owned company where people enjoy what they do — and who they do it with. Our team sticks around, with an average tenure just shy of 10 years. That kind of loyalty doesn’t happen by accident.

We are rooted in a strong culture and shared core values. We care about our team, our customers, and each other. If you’re someone who has a passion for advancing business and improving lives through technology, values trust, integrity, and a place where your contributions matter, you’ll feel right at home here.

is responsible for understanding the client’s environment, what they do, how they usetheir technology to enable their business, and, from a technical perspective, maintaining that relationship with them. Establishing atechnical relationship with the clients allows the TAM to communicate from a hands‑on level. They dig deep into a client’s operations tofigure out how they work and apply technology solutions that help themwork better, smarter, faster, and more efficiently while also helping reduce costs.

A person in this position will continually analyze aclient’s technology against the applicable company Standard(s), and/or compliance requirements, uncovering technical gaps and risks.

Because they have an in‑depth knowledge of their assigned client’s IT environment, the TAM can recommend enhancements to their systems thatwill uphold best practices regarding cybersecurity, overall system performance, user experience, and more. The TAM’s combined knowledge ofthe industry and client infrastructure makes it possible for them to identify and proactively address technical risks and issues before they become bigger problems. A TAM is the technical lead for proactive service, maintenance, and planning— driving down the need for, cost, andtime sink inherent in reactive support.

A successful person in this position will be highly technical, anatural troubleshooter, client-focused, and have a proactive mindset.

They must be a detail-oriented self-starter who takes ownership fortheir responsibilities, meets deadlines, and communicates effectively with teammates, clients, and vendors.

A person in this position should thrive on solving problems and providing big company technology solutions for small businesses. They understand the balance between analysis and fixing and how checklist sand standards can produce predictable results. They are driven by proactively preventing problems and implementing best practices thatwill influence client business success.

• Understanding of the importance of best practices Standards and aligning client’s technology to them
• Strong attention to detail and accuracy, ensuring client’s achieve alignment to the Standard(s), and applicable compliance requirements
• Excellent documentation, math, and organization skills
• Demonstrated ability to be proactive and take the initiative to get things done
• Effective time management skills and the ability to multitask
• Strong troubleshooting skills
• Strong problem-solving skills and self-learning to analyze problems and create a solution
• Must be able to work and communicate with clients at all levels of an organization to identify and resolve problems
• Strong customer service skills
• Basic business understanding related to technology and an ability to translate IT language to business stakeholders
• Willing to focus on continued education in the form of various certifications
• Maintains a constant mindset of “How can I help you? How can we figure this out together? Where do we go from here?”
• Ability to work both independently and under a supervisor
• Ability to work as part of a team, and always willing to help our clients and staff
• Maintain relevant knowledge of hardware and software trends
• Availability for some after-hours work and on-call rotation
• Dependability, including an excellent attendance record
• Strict adherence to client confidentiality and protecting confidential information
• High degree of punctuality
• Ability to work as part of a team
• Ability to take, interpret, and follow instructions
• Awareness of and…