Sr. Business Analyst

The Senior Business Analyst, Operations Technology is responsible for driving fleet modernization and operational technology initiatives by partnering with IT teams to develop scalable solutions for evolving business processes. This role tracks and reports on key project metrics and leverages strong analytical skills, along with knowledge of application tools and techniques, to deliver services and analytical solutions that meet business requirements.

The Senior Business Analyst works closely with IT architecture and development teams to ensure product development aligns with design standards and deployment timelines. This role also contributes to continuous improvement in business reporting by maintaining data systems and implementing processes that enhance the effectiveness, accuracy, and integrity of data reporting and documentation. The position relies heavily on analytical expertise to evaluate complex information, generate insights, and develop recommendations supporting implementation, reporting, and analytics for new fleet and business technologies.

• Collaborates with IT management to design sustainable and scalable solutions for business processes
• Partners with IT leads to ensure implemented solutions meet defined business requirements
• Develops technical flow diagrams, process flow diagrams, wireframes, and prototypes to guide development and integration efforts
• Defines and documents reporting metrics, including calculation methodologies based on source system data
• Analyzes source data systems, writes technical definition specifications, report layouts/mockups, and test scripts
• Uses query languages such as SQL to extract and analyze data, build reports, and identify performance trends, including forecast impacts
• Provides insights and recommendations to improve performance and business processes
• Reports project KPIs to leadership on a regular cadence
• Performs other job-related duties as assigned

• Experience with business intelligence and reporting tools such as Power BI, Qlik, or Tableau
• Experience in workflow modeling, data modeling, and process engineering
• Proven ability to extract and analyze data from large data warehouses using SQL/SAS and/or advanced Excel (macros, formulas, pivot tables, dashboards)
• Scripting experience in SQL, Python, and/or R
• Familiarity with cloud platforms such as AWS, Azure, and/or Google Cloud Platform

• 5+ years of experience in a business analysis or technical analysis role
• 3+ years of experience in project management

• Hybrid work schedule with four days onsite and one remote day per week