Desktop​/Field Support Specialist

Job description

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions. From our many offices nationwide we have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join our team.

• Desktop/Field Support Specialist
• contract
• Onsite
• Phoenix, AZ
• Work schedule is Sunday through Thursday, 10:00 p.m. to 6:30 a.m. (MST) (3rd Shift)
• Pay rate depends on experience
• Medical benefits
• Paid vacation
• Paid holiday

Currently there is one (1) 3rd shift vacancy. This position is responsible for end device support of the client’s core business systems and includes but is not limited to:
Common Use Passenger Processing (CUPPS), Common Use Self Service (CUSS), Paging and Information Displays.

• Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution.
• Provide after-hours support to Technology team for change management, projects and system outage resolution.
• Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime.
• Preventive and Corrective Maintenance.
• Install software updates, create, and deploy images on end user workstations.
• Work with vendors and contractors for issues requiring 2nd level support.
• Maintaining inventory control and conducting audits.
• Provide first level training when needed.
• Work environment includes heights, high voltage electrical equipment and in some cases below ground vaults.

• A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software.
• 15 credit hours in computer science or a related field.
• An equivalent combination of related experience and education may be considered.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations.
• The successful candidate must pass a Federal background check.
• Only the highest qualified will candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff.
• This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day.
• Must possess and maintain a valid Arizona driver’s license with a clean record.
• Accurate color perception is required to safely work with electrical wiring.

• A bachelor’s degree in computer science, or a relevant field.
• A minimum of two years of experience of after-hours support.
• A minimum of two years of experience supporting more than 200 users and computers in a networked environment.
• Proficient in Service Now helpdesk ticketing system
• Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills