Director Information Technology Utility Communications

Summary

Director Information Technology Utility Communications. Are you a strategic technology leader ready to shape the future of communications for one of Arizona’s most critical industries? As the Director of IT Utility Communications, you’ll set the vision and lead the strategy for the design, implementation, and operation of enterprise-wide infrastructure, telecommunications, and network systems that power reliable, secure, and connected energy delivery across the state.

This is a high-impact leadership role responsible for ensuring the stability, performance, and resilience of APS’s communications and IT infrastructure, from core networks to disaster recovery systems, while driving innovation, efficiency, and continuous improvement.

• Lead Strategy & Vision:
  Define and execute short- and long-term strategies for IT infrastructure, telecommunications, and disaster recovery operations.
• Drive Operational Excellence:
  Oversee the performance, maintenance, and modernization of statewide data and communication networks.
• Ensure Reliability & Resilience:
  Establish plans and processes that safeguard the continuous operation of mission-critical technology services.
• Lead High-Performing Teams:
  Inspire and develop leaders and technical experts across multiple domains, including IP networks, voice systems, communication platforms, and infrastructure engineering.
• Optimize Technology Investments:
  Manage enterprise software and hardware portfolios, ensuring cost efficiency and alignment with business needs.
• Strengthen Governance:
  Develop and enforce IT operational processes for change, configuration, problem management, and service quality.
• Collaborate & Influence:
  Partner with senior business leaders to align technology strategy with organizational priorities and customer needs.

• Visionary Leader:
  Proven success in leading large-scale IT and communications infrastructure within utilities or other critical-infrastructure sectors.
• Strategic Thinker:
  Skilled at developing long-term technology roadmaps that balance innovation, cost control, and reliability.
• Operational Expert:
  Deep understanding of network engineering, telecommunications, infrastructure architecture, and IT disaster recovery.
• Change Champion:
  Experienced in transforming operations, improving efficiency, and leading through evolving technologies and regulatory demands.
• Results-Driven Executive:
  Focused on measurable outcomes—ensuring system uptime, operational excellence, and superior service delivery.

• B.S. in Computer Science, Business, Electrical Engineering or related degree or equivalent combination of education and experience.
• MBA or Masters degree preferred.
• Comprehensive IT technical and managerial knowledge with a minimum of ten (10) years progressively responsible experience with emphasis in client relationship management, consulting, engineering, construction, development and implementation of information systems.
• Five (5) of the ten years of experience in an IT leadership role with proven ability to develop and manage high performing teams.
• Significant knowledge of business processes, competitive trends and developments in industry drivers.
• Demonstrated effective oral, written and presentation communication skills; marketing and negotiation skills; and the highest quality interpersonal and people management skills.
• Strong critical thinking and creativity skills along with the ability to exercise sound judgment by making decisions based on accurate and timely analyses.
• Proficiency with Microsoft Word, Excel, Outlook and Internet.