Solutions Engineer; Pre-Sales | AI-Driven SaaS

Overview

🚀 Solutions Engineer (Pre-Sales) | AI-Driven ITSM SaaS

We’re hiring a Solutions Engineer to join a fast-growing global SaaS company transforming IT Service Management (ITSM) with AI
.

This is a pre-sales role partnering closely with Account Executives to win new business, lead technical discovery, deliver demos/POCs, and help shape the future of an AI-powered ITSM platform.

• Partner with AEs on new logo acquisition and complex sales cycles
• Lead technical discovery
  , solution design, and customer presentations
• Deliver custom demos, POCs, and whiteboard sessions
• Translate business needs into technical value and ROI
• Act as a technical advisor to IT leaders and executives
• Collaborate with Product on customer feedback and integrations

• 3–7+ years in a customer-facing Solutions Engineer / Sales Engineer role (SaaS)
• Strong understanding of IT environments and how systems integrate
• Experience with concepts like APIs, SSO, MFA, cloud (AWS/Azure/GCP)
• Familiarity with ITSM platforms (Service Now, Jira, etc.) a big plus
• Comfortable presenting to IT leaders, technical teams, and executives
• Hands-on, consultative, and excited to help build in a growing org

• AI / automation exposure (chatbots, workflows, RAG, etc.)
• Startup or “build-from-scratch” experience
• Ability to create technical diagrams or process maps
• Remote initially;
  hybrid eventually
• Competitive base + variable compensation
• Opportunity to be a foundational SE on a growing U.S. team

👉 If you’re a Solutions Engineer who enjoys winning deals, solving technical problems, and working closely with sales
, this is a great opportunity to make a real impact.